Author: cady

TSI Customer Spotlight: Market & Johnson

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With TSI, Market & Johnson Senior System Administrator Austin Derks doesn’t need to worry about their phone system going down. He leads an IT team responsible for keeping the company’s 350 employees connected to customers spanning nine states.

“I’ve worked with TSI for over ten years. They’re very responsive on any issue, big or small, and always there whenever we need them,” Derks says.

Established in 1948, Market & Johnson is one of the Midwest’s leading construction management and general contracting companies, boasting over 75 years of experience in municipal, commercial, education, healthcare, food processing, manufacturing and industrial construction.

With three locations in Eau Claire and La Crosse, Wisconsin and Stillwater, Minnesota, telecommunications are vital to Market & Johnson’s success. The company relies on TSI to ensure its employees can communicate with customers and quickly collaborate on projects.

TSI delivers critical communications solutions

TSI installed the Mitel 250 phone system at all three Market & Johnson locations, which are networked together to enable fast 4-digit dialing. TSI also installed voice and data cabling at each site and provides a unified communications solution that delivers voicemails to email inboxes.

The Mitel 250 is an on-premise phone system that includes features such as:

  • Unified communications
  • Voicemail-to-email
  • Conference calling
  • Call routing and auto attendants
  • Hot desking
  • Phone twinning

“Telecom is important as it helps us stay connected during crucial times,” Derks says. “Whether on a conference call or bidding construction on a building, it’s always important to know we have a good line we can call on.”

TSI provides dependable on-premise phone system support services

For over a decade, TSI has supported Market & Johnson’s phone system to ensure reliable communications that foster business success.

“Whenever I have a question, TSI is always responsive, super friendly and easy to work with. I feel like I’ve built a connection with multiple people I can call, and they’ll get the job done,” says Derks. “If a card blows out in the back or if we need emergency help, they’re always there and always really quick on the draw to get back to us.”

Moving forward, TSI will continue to support Market & Johnson’s on-premise phone system and offer guidance as the company evolves and grows.

Derks would recommend TSI to anyone considering a new telecom provider: “You’re going to get a better experience, everybody there is super friendly, and I would definitely pick them number one.”

Reliable communications and dependable support are vital to Market & Johnson’s success. TSI is proud to be their partner and to ensure communications remain a strength for their team and a differentiator for their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

TSI Eau Claire/Cady Business Technologies Update: New Name, Same White Glove Service

Posted on by cady

In 2022, we announced that Cady Business Technologies acquired TSI, a leading telecom provider in Eau Claire, Wisconsin. Now, we’re excited to enter the next phase of the transition as TSI adopts the Cady name for a more cohesive customer experience.

As we complete the transition from TSI to Cady and honor this union, we have created an entirely new website to provide the best experience for all our customers across the country. You’ll receive the same white glove service you’ve come to expect from TSI—but with a broader pool of technical and customer service support and knowledge.

The two companies share a rich history, as TSI was originally co-founded by Duane Dingmann and Bob Cady. Bob Cady was the father of Dan Cady, who founded Cady Business Technologies. We also share core values rooted in exceptional service and a culture of excellence:

  • Hard Work
  • Critical Thinking
  • Doing the Right Thing
  • Teamwork
  • Having Fun
  • Constant Improvement

We appreciate every single one of you and are so excited for the future!

The Cady Team

Unified Communications Unlocked: The Small Business Advantage

Posted on by cady

Today’s business landscape is a complex tapestry of communication methods. From emails to phone calls to instant messages and video conferences, the only constant is change. And for small businesses, navigating this intricate web can seem daunting.

Enter Unified Communications (UC). More than just a tech buzzword, UC empowers small businesses with a robust, streamlined approach to communication.

But what exactly is Unified Communications, and how can it elevate the performance of your small business? In this extensive guide, we’ll dissect the intricacies of UC and unveil its invaluable benefits for companies like yours.

Demystifying Unified Communications

Unified Communications is a framework that integrates various modes of communication under a single, cohesive user experience. In essence, it’s about streamlining communication by combining tools like phone systems, instant messaging, and video conferencing into one platform, accessible from any device, anywhere. Think of UC as the all-in-one, one-for-all solution to the multifaceted demands of modern small business communication needs.

At its core, UC points to the basic human need for simple, efficient interaction. And for small businesses, where every resource must be maximized to compete with larger counterparts, having a communication solution that’s comprehensive yet cost-effective is imperative.

The Benefits of UC for Small Businesses

Implementing UC has substantial dividends for small businesses, ranging from immediate cost savings to long-term business sustainability.

Enhanced Communication

With UC, businesses can break down the silos between different departments and increase accessibility across the board. Features like video conferencing, which can mimic in-person meetings but without the need for physical presence, foster richer interaction. This fluid exchange of information lays the foundation for quicker decision-making and better-informed actions.

Cost Savings

A particularly alluring benefit of UC for small businesses is its cost-saving potential. Companies can drastically reduce communication expenses by consolidating various services under one provider.

Additionally, features like VoIP (Voice over Internet Protocol) can significantly lower long-distance and international calling rates, making it easier for small businesses to expand their reach without extending their budget.

Enhanced Productivity

Unified Communications is a productivity powerhouse. With tools like instant messaging (IM) and presence technology, employees can reach each other more rapidly and collaborate in real time, cutting the waiting time inherent in traditional communication channels. This efficiency translates to more work getting done in less time, a precious commodity for any small business.

Unpacking the Components of UC

Understanding the individual components of UC is critical to grasping its potential for small businesses.

Voice over IP (VoIP)

At the heart of UC is VoIP, which converts voice calls into data that can be transmitted over the Internet. VoIP offers small businesses flexibility and scalability. It’s an easily configurable system that can adapt to the changing needs of a growing company.

Video Conferencing

With remote work and global collaboration becoming the norm, video conferencing is indispensable. It’s a means of communication and a catalyst for engagement and idea sharing, and it is pivotal in keeping remote teams connected.

Instant Messaging (IM)

IM platforms integrated within the UC suite can transform how quickly questions are answered and updates are shared. It’s instantaneous, informal, and incredibly effective, especially for teams that need to communicate sporadically throughout the day.

Presence Technology

Presence technology gives users real-time information about their colleagues’ availability. It’s the digital equivalent of an open-door policy. It provides transparency over who can be reached and through what means, promoting faster response times and more efficient workflows.

Real-Life Success Stories

Nothing makes a point quite like a good story, and the success stories of small businesses that have leveraged UC are both varied and inspiring. UC has proven its worth across industries and geographies, from the local retail store that saw an uptick in customer interactions through video customer service to the software startup that slashed its communication costs in half.

Case Study 1: Jackson Insurance Agency

Jackson Insurance Agency (not its actual name), a mid-sized company specializing in financial advisory services, grappled with communication inefficiencies. Their legacy phone system and disjointed use of email and messaging apps hindered collaboration and slowed decision-making processes. After partnering with Cady Business Technologies, they migrated to a Mitel Unified Communications system, revolutionizing their business operations.

The Mitel solution provided a unified platform, integrating voice, video, messaging, and email into a seamless user experience. This allowed for smoother internal communication and more efficient client consultations. The firm utilized Mitel’s advanced VoIP services, offering superior call quality and reliability, enabling effective communication with international clients. The integration of video conferencing facilitated remote consultations, broadening their client base.

The result was a remarkable improvement in operational efficiency. Within the first six months, the firm reported a 30% increase in client engagement and a 25% reduction in communication costs. The ability to quickly share and access information led to faster decision-making, giving it a competitive edge in the fast-paced financial sector.

Case Study 2: Bella’s Boutique

Bella’s Boutique (not its actual name), a small but growing online retailer, faced challenges with customer service and team collaboration. Relying on traditional phone lines and various messaging apps, they struggled to offer timely customer support. This all changed when they implemented a Unified Communications solution from Mitel, provided by Cady Business Technologies.

The adoption of Mitel’s UC system transformed their approach to customer service. Integrating voice, video, and instant messaging onto a single platform enabled the customer service team to respond more swiftly and effectively to inquiries. VoIP technology reduced telephony costs, while the presence technology ensured customer calls were directed to available representatives, minimizing wait times.

Furthermore, the team could collaborate more easily, sharing information instantly and making collective decisions swiftly. This not only boosted internal morale but significantly enhanced customer satisfaction. Within a year of implementing the Mitel UC system, Bella’s Boutique saw a 40% improvement in customer service feedback and a 20% increase in sales, underscoring the direct impact of efficient communication on business growth.

Finding the Right UC Solution

Given the many options available, selecting the correct UC system for your small business can be daunting. It’s crucial to identify your business’s specific communication needs and work within a budget that ensures a favorable return on investment. Things to consider include the system’s scalability, the range of features on offer, the quality of customer support, and, of course, cost.

The Future of UC for Small Businesses

Despite its impressive track record, Unified Communications is not a static technology. It’s continually evolving to meet the changing needs of businesses, and small enterprises are poised to be at the forefront of these advancements. From AI integration that streamlines call routing to virtual reality meetings that could become the new industry standard for immersive interaction, the future of UC is bright and dynamic.

In Conclusion

Unified Communications isn’t a luxury for small businesses—it’s quickly becoming necessary. By investing in UC, small enterprises can future-proof their communication infrastructure, bolster their competitive edge, and pave the way for efficient, cost-effective business operations.

The road to UC implementation might seem daunting. Still, with the proper knowledge and approach, it can be a pathway toward business growth and success.

Are you ready to unify your small business’s communication strategy? Take the first step today by exploring the world of UC solutions tailored for enterprises like yours. Contact Cady Business Technologies today! Your business will thank you.

FAQs:

What is Unified Communications (UC)?

Unified Communications is a technology that integrates various communication tools, such as voice, video, messaging, and email, onto a single platform for seamless and efficient collaboration.

How can UC benefit small businesses?

UC offers small businesses numerous benefits, including improved communication efficiency, cost savings, increased productivity, and enhanced customer satisfaction.

How can small businesses choose the right UC solution?

When selecting a UC solution, small businesses should consider their specific communication needs, the system’s scalability, features, customer support quality, and cost.

What does the future hold for UC in small businesses?

The future of UC is constantly evolving and holds many exciting advancements for small businesses, such as AI integration and virtual reality meetings, to further enhance communication efficiency and productivity. Small companies must stay updated and consider implementing UC to future-proof their communication infrastructure and maintain a competitive advantage.

Is investing in UC worth it for small businesses?

Absolutely. With the increasing reliance on remote work and the need for efficient communication, investing in UC can provide significant returns by improving business operations and boosting growth potential. Small businesses that embrace UC will have a competitive edge in today’s fast-paced marketplace and be better equipped to adapt to future changes.

How can I get started with implementing UC for my small business?

To get started, research and explore UC solutions that fit your business’s specific needs. Consult with a reputable provider like Cady Business Technologies to understand the features, costs, and implementation process. Train your team on the new system and monitor its impact on your business operations. Regularly review and update your UC strategy to ensure it continues to meet your evolving communication needs. Remember, effective communication is critical to the success of any business, and UC can help you achieve that.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Cady Customer Spotlight: Fairmont Area Schools

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Fairmont Area Schools Manager of Information Systems Lee Stewart had a problem. The school district’s telecommunications provider was slow to resolve support tickets, making it difficult to rely on critical communications systems that serve the district’s students, parents, teachers, and administrators.

Even worse, the provider would often send the district a bill before their ticket was resolved.

“If I submitted a ticket today, we’d be talking the same time next month when it might be done. It just didn’t really work,” Lee says. “Then, we’d get a bill for it before the work was done. The billing department was faster than the people in the field. That was kind of the straw that broke my back. We had to find a different solution.”

Here’s why Lee turned to Cady Business Technologies to resolve the school district’s persistent telecom issues.

Reliable Service

Telecommunications reliability is paramount for Fairmont Area Schools, which serves 1,800 students and their parents and 225 full-time employees. The school district’s telecom system must work seamlessly between its elementary and secondary schools, maintenance shop, offsite office, and athletic fields.

“We have roughly 1,800 students between two sites, and parents always need to contact teachers, and teachers need to contact parents, so the phone literally never stops ringing from 6am until 5pm at night,” Lee says. “Our system is also crucial for notifications, such as whether the school is open or closed. The list goes on.”

Cady provides reliable service via the district’s on-premise VoIP Mitel Phone System and a fiber backbone that carries service to all remote sites. The system features voice and voicemail, mass notifications, and twinning, which connects Lee’s business line to his cell phone so callers can reach him when he’s on the go.

Fast Support

Control room with equipment for a Mitel Phone System, multiple computer screens and walls of wiresLee says Cady provides quick, expert support to keep lines of communication open for the school district – a complete 180 from his experience with the district’s previous vendor.

“With Cady, we get problems resolved in hours instead of days, weeks, or months, and that’s what we were looking for. When we call, a real person answers instead of getting a call center with a calling tree where a machine answers and sends you to voicemail,” he says.

He also appreciates Cady’s expertise and familiarity with the district’s Mitel Phone System, which had been a problem with previous vendors.

“We’re not paying someone to learn our system. That’s another frustration I’ve had with some phone companies. You’re paying someone to call Mitel,” he says. “Granted, sometimes you run into a situation where you have to call for support, but I don’t want to pay for people’s time to call support when we can do it ourselves.”

Local Technicians

Fairmont Area Schools is in a rural community with a population of around 10,000 in the city and around 5,000 in the outlying county. Though Cady’s central office is in Minneapolis, Lee appreciates that we’re still able to offer localized service.

“We’re a rural community outside of a major metro area, so it’s very hard to get good quality service,” he says. “For the taxpayers, it’s nice when you’re not dealing with someone in New York for repair. That’s what we had with our former provider, but Cady provides friendly, local service out of Minneapolis.”

Expert Guidance

Fairmont Area Schools’ phone system operates on PRI lines, which were previously prone to service outages. Lee says he is working with Cady to upgrade its system to SIP trunks to improve reliability. Cady is also providing expert guidance to expand the district’s E911 capabilities – all without needing to replace its entire phone system.

“If we didn’t have a company like Cady helping us through this quagmire of technology, it probably wouldn’t happen until someone came in and sold us a new phone system,” he says. “That’s usually what happens, but you don’t necessarily need a new phone system. You need new connections. For us, Cady is a comfortable shoe, someone we can call who will listen to our problems, fix them, and get us in the right direction.”

Cost Savings

Cady not only helps Fairmont Area Schools navigate the complexities of telecom technology, but we also identify opportunities to expand capabilities while reducing costs.

“People don’t realize that a phone system is pretty complex with call directing, the number of incoming lines, the load, things like that. It’s always nice to have talented people to be able to help with filtering that out so you’re not paying lots of money for things you don’t need,” Lee says. “Our phone system isn’t that old, and it’s expensive to keep replacing it all the time for some simple little feature. Cady helps us avoid expenses.”

Lee says he’s happy with Cady’s billing process and that Cady’s technology advisors always have an eye toward the future.

“Cady lets you know far enough in advance when renewal is coming up in case there’s anything you want to change or upgrade, so there’s a lot of forward thinking,” he says.

Reliable communications and white glove service are vital for school systems. Cady is proud to partner with Fairmont Area Schools and ensure communications remain a strength for their team and school district.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel Phone System solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Business Hosted Voice vs. Business Cloud Phone Systems: Is There a Difference?

Posted on by cady

If you’re a business owner or have administrative responsibility for your organization’s technology, you know that highly functional communication is a non-negotiable.

When it comes to selecting the right communication solution for your organization, the choice between Business Hosted Voice and Business Cloud Phone Systems can be pivotal. While both promise enhanced communication capabilities, they do so through distinct methods and features.

In this blog post, we’ll navigate the nuances of these two communication systems, shedding light on their differences and helping you make an informed decision that aligns with your business needs.

Whether you’re focused on infrastructure, scalability, reliability, maintenance, costs, features, or customer service, we’ll explore how these systems diverge and, more importantly, which one might be the perfect fit for your organization.

Defining Business Hosted Voice and Business Cloud Phone Systems

Before we dive into the details, it’s important to understand the core concepts of these two communication solutions.

Business Hosted Voice:

This system, also known as Voice over Internet Protocol (VoIP), relies on third-party providers to manage the infrastructure required for communication. It involves outsourcing your phone system management to an off-site service provider.

Business Cloud Phone Systems:

In contrast, cloud phone systems operate entirely in the cloud. All your communication tools, including phone lines, are hosted and managed remotely, eliminating the need for on-site infrastructure.

Detailed Comparison of Business Hosted Voice and Business Cloud Phone Systems

1. Infrastructure and Hosting

The foundation of any communication system lies in its infrastructure and hosting. This fundamental aspect determines not only the functionality of your phone system but also the flexibility, reliability, and cost-efficiency it can offer. Understanding these two distinct approaches is crucial in making an informed decision for your organization’s communication needs.

Business Hosted Voice: Hosted Voice is a well-established communication solution that relies on a third-party provider to host and maintain the infrastructure required for communication. With Hosted Voice, your phone system infrastructure resides off-site and is entirely managed by your service provider.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems represent the modern evolution of communication technology. These systems operate entirely in the cloud, meaning all your communication tools, from phone lines to advanced collaboration features, are hosted and managed remotely. This cloud-based approach eliminates the need for on-site infrastructure, offering businesses a versatile and scalable communication solution.

Chart graphic comparing business hosted voice to business cloud phone systems

2. Scalability

The ability to adapt and expand communication systems is critical for businesses in a dynamic and ever-evolving technology landscape. Scalability can mean the difference between seamless growth and cumbersome obstacles.

Business Hosted Voice: Hosted Voice systems, while robust and reliable, often have inherent limitations. The scalability of these systems is subject to the capacity of the provider’s servers. When your business needs to expand, this may necessitate additional hardware or system upgrades, which can be time-consuming and potentially costly.

Business Cloud Phone Systems: On the other hand, Cloud Phone Systems are renowned for their exceptional scalability. These systems provide a streamlined approach to scaling up or down. Adding or removing users, features, or phone lines is typically a straightforward process managed through a user-friendly web-based dashboard. This inherent scalability is especially beneficial for businesses experiencing growth, allowing them to adapt their communication infrastructure quickly and efficiently.

3. Reliability

Reliability is the bedrock of any communication system, underpinning your ability to stay connected, serve customers, and maintain productivity.

Business Hosted Voice: The reliability of Hosted Voice systems is intricately tied to two key factors—your internet connection and the service provider’s infrastructure. While these systems offer robust communication capabilities, they are susceptible to the stability of your internet connection. If your internet experiences downtime or disruptions, your Hosted Voice phone system may also be affected, potentially leading to interruptions in your communication.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems are intentionally engineered for high reliability. Service providers often invest in redundant data centers and implement failover systems to ensure continuous service, even when faced with server issues or network disruptions. This proactive approach to reliability makes Cloud Phone Systems an attractive option for businesses that prioritize uninterrupted communication.

4. Maintenance and Updates

Maintenance and updates are pivotal in ensuring optimal performance and security in communication systems. How these essential tasks are handled can significantly impact your business operations.

Business Hosted Voice: Maintenance and updates for Hosted Voice systems typically fall under the purview of the service provider. While this arrangement can be convenient, as it frees you from the technical details, it may come with a trade-off. You may have limited control over the timing of updates, potentially causing disruptions at inopportune moments.

Business Cloud Phone Systems: Cloud Phone Systems also delegate the responsibility of updates and maintenance to the service provider. However, this model often offers more flexibility. You can schedule updates during off-peak hours to minimize disruption, ensuring your communication system remains reliable and functional.

5. Costs

Cost considerations are integral to any business decision, and choosing the right communication system is no exception. The financial aspects of your chosen system can substantially impact your budget and overall operational efficiency.

Business Hosted Voice: Hosted Voice often demands a significant upfront investment, primarily driven by the need for hardware such as IP phones and routers. In addition to these initial costs, you’ll encounter ongoing monthly fees to cover the service. These fees can fluctuate based on factors like usage and the inclusion of specific features. While Hosted Voice offers robust communication capabilities, it’s essential to account for these upfront and recurring costs when assessing its suitability for your business.

Business Cloud Phone Systems: In contrast, Cloud Phone Systems are typically designed to be cost-effective from the outset. They generally have lower upfront expenses because they don’t require on-site hardware investments. Instead, you pay a predictable monthly subscription fee per user. This subscription-based model often proves more cost-effective and easier to budget for, making Cloud Phone Systems an attractive choice for businesses of all sizes.

6. Features

The features embedded within a communication system can define its functionality and adaptability to your specific business needs. As organizations increasingly rely on diverse modes of communication, selecting a system with the proper set of features becomes paramount.

Business Hosted Voice: Both Business Hosted Voice and Business Cloud Phone Systems provide a range of essential features for seamless communication. However, Business Hosted Voice systems often distinguish themselves in contact center operations. These systems are adept at handling advanced call routing, queuing, and monitoring, making them a compelling choice for businesses with high call volumes and intricate call handling requirements.

Business Cloud Phone Systems: In contrast, Business Cloud Phone Systems introduce a new dimension of collaboration. Beyond traditional voice calls, these systems offer a robust suite of collaboration tools. This toolkit includes video conferencing, instant messaging, and file-sharing capabilities, fostering seamless teamwork and efficient communication. These advanced features make Cloud Phone Systems an enticing option for businesses that prioritize modern collaboration and communication beyond voice calls.

7. Customer Support

In communication systems, robust customer support can make a critical difference in maintaining uninterrupted operations and promptly addressing technical challenges. As you navigate the landscape of communication solutions, the level of customer support available can significantly influence your overall satisfaction.

While the approach to customer service may differ between the two systems, the common goal is to address your needs promptly and effectively.

Business Hosted Voice: Hosted Voice systems’ reliability and seamless operation often come with the assurance of dedicated customer support teams. These teams are typically available around the clock to manage and monitor systems, proactively troubleshoot issues, and provide immediate assistance when needed. Business Hosted Voice can be a reassuring choice for businesses that prioritize a high level of support and service to ensure uninterrupted communication.

Business Cloud Phone Systems: Cloud Phone Systems adopt a somewhat different approach to customer support. They typically offer initial support through online resources, including comprehensive knowledge bases and chatbots to assist with common queries. Additionally, many providers provide access to customer support teams when facing complex issues or specific requirements.

Conclusion

Business Hosted Voice and Business Cloud Phone Systems should align with your organization’s unique needs and objectives.

Business Hosted Voice excels in contact center operations and may be preferred by businesses with a heavy focus on call management.

On the other hand, Business Cloud Phone Systems provide advanced collaboration tools that facilitate seamless teamwork and efficient communication beyond traditional voice calls.

When making your decision, consider not only your feature requirements and scalability needs but also your budget, organizational size, and preferences for customer service.

Both options offer efficient communication solutions; the key is selecting the one that best supports your business growth and success.

Whether you opt for a Business Hosted Voice or Business Cloud Phone System, remember that staying informed and making informed choices can give your organization a competitive edge in the ever-evolving world of business communications. Get your free consultation today.

FAQs

What is the primary difference between Business Hosted Voice and Business Cloud Phone Systems?

Business Hosted Voice relies on third-party providers to manage infrastructure off-site, while Business Cloud Phone Systems operate entirely in the cloud, hosting all communication tools remotely. Understanding this distinction is crucial in selecting the right solution for your organization’s communication needs.

How do scalability considerations differ between Business Hosted Voice and Business Cloud Phone Systems?

Business Hosted Voice systems may encounter limitations in scalability due to server capacity, potentially requiring hardware upgrades as your business grows. In contrast, Cloud Phone Systems offer exceptional scalability, allowing businesses to easily add or remove users and features through a user-friendly web-based dashboard.

What are the reliability differences between Business Hosted Voice and Business Cloud Phone Systems?

The reliability of Hosted Voice systems depends on factors like internet stability and the service provider’s infrastructure. Cloud Phone Systems are engineered for high reliability, often incorporating redundant data centers and failover systems to ensure continuous service, even during server or network disruptions.

How are maintenance and updates handled in Business Hosted Voice versus Business Cloud Phone Systems?

Both systems delegate maintenance and updates to the service provider, but Cloud Phone Systems typically offer more flexibility in scheduling updates during off-peak hours. This ensures minimal disruption to your communication system’s functionality and reliability.

What are the cost differences between Business Hosted Voice and Business Cloud Phone Systems?

Hosted Voice systems often require significant upfront hardware investments and ongoing monthly fees. In contrast, Cloud Phone Systems have lower upfront costs as they don’t require on-site hardware investments. They typically offer a predictable monthly subscription fee per user, making them more cost-effective and easier to budget for.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

TSI Customer Spotlight: Scholze Ace Home Center

Posted on by cady

TSI has provided reliable telecommunications services for Scholze Ace Home Center in Black River Falls, Wisconsin for over 37 years. Store owner Dan Scholze succinctly sums up his reasons for the long-term partnership: “The people. The service.”

Founded in 1984, Dan’s company is a full-service Ace Hardware store providing a full line of hardware, lumber, and building materials to service contractors and do-it-yourselfers throughout Jackson County.

Recently, Scholze Ace Home Center switched from an on-premise phone system to a cloud business phone system. The adjustment wasn’t without challenges, but Dan says TSI was there with guidance and support every step of the way. Here’s why Dan and Scholze Ace Home Center continue to partner with TSI in a business relationship that’s nearly four decades strong.

Reliable Cloud Business Phone System

Dan says reliability is paramount for his business, and TSI’s solutions help his team of 35 employees keep up with call volume and deliver the exceptional service they promise to their customers.

“The phone doesn’t quit ringing, and communication is the bottom line,” he says. “Forever, the phone has been how you communicate when you’re not on-site or in person. Obviously, it’s not as critical with email and texting, but most of the time in retail, a lot of the information that customers need goes through the phone system.”

Expert Guidance

Scholze Ace Home Center has upgraded its phone system multiple times over the past 37 years, and Dan says he appreciates how TSI acts as an advisor – not a salesperson – to recommend solutions that meet his company’s needs. He even has a letter from 1991 in which he expressed his satisfaction with TSI’s service and support.

I’ve always felt like they’ve listened to our needs. When we first started, they didn’t try to sell me a system that was oversized or too big for what I needed,” he says. “When we were ready to grow, they were there with the next step. They understand our business and our needs, and they respond accordingly.”

Overcoming Cutover Challenges

Though Scholze Ace Home Center had long been on an on-premise phone system, Dan said they decided to switch to the cloud to modernize their communications. Though he found the new cloud business phone system reliable and packed with advantageous features, the transition wasn’t without challenges as his staff needed to learn how the new system worked and differed from their previous system. TSI was there to help.

“Every time a new system comes in, we have to learn the new dynamics of it. Just like a computer system, it takes time to get used to all those new features. That doesn’t mean it’s bad. Change always means an adjustment of some sort, and you have to go with the flow if you’re going to be in business in this time frame in history,” Dan says. “There were some cloud features we liked, and some we did not like, and the TSI folks worked really hard to find solutions. They helped us work through what few bugs we experienced in a timely manner. The TSI people are fantastic, and that’s why we’ve stayed with them.”

The staff of Scholze Ace Home Center pose for a group picture
The crew at Scholze Ace Home Center

Ongoing Support

Beyond reliable phone service and guidance, Dan says people and service are the most important reasons Scholze Ace Home Center continues to partner with TSI.

“It’s the service and the people that work there. They’ve taken care of us. Some of the primary technicians have been with us from the beginning. They know our system and if and when we ever have a problem, we’re roughly an hour away from Eau Claire,” he says. “I don’t believe we’ve ever waited more than a couple hours and they have service people down here if we have an outage or another problem. A lot of times, they can fix it over the phone. Believe me, I get a lot better service with TSI than I did with the phone line carrier.”

Overall, Dan says he’s very satisfied with TSI’s support and training, and over the years, he’s had no reason to shop around for other vendors.

“Hardware and retail are relationship businesses, so those relationships are important,” he says. “I would tell anybody that, from my experience, TSI’s service is second to none.”

Reliable communications and expert service are vital to business success. TSI is proud to partner with Scholze Ace Home Center and ensure communications remain a strength for their team and their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Enhancing Enterprise Safety with Business Communications Technology

Posted on by cady

Ensuring safety within enterprise businesses is of utmost importance, considering the many threats they face. Leveraging communications technology is indispensable for preventing and responding to these threats, fostering a safer environment, and contributing to overall success.

Addressing Workplace Violence, Injuries, and Health Emergencies

Workplace violence presents a significant risk, underscored by alarming statistics. From active shooter situations to health emergencies like heart attacks, swift response is paramount.

E911 Compliance

Adhering to regulations such as Kari’s Law and RAY BAUM’s Act guarantees accurate 911 caller location reporting, automatic notifications, and direct dialing capabilities, effectively averting tragic scenarios.

Advanced Emergency Response

Innovations such as geofencing and mapping offer precise caller locations and emergency response capabilities, aiding both on-site personnel and external responders.

Remote Lockdown and Security Integration

The integration of remote lockdown features enables administrators to secure facilities swiftly. Coupled with security camera integration, real-time visual verification during emergencies becomes possible.

Silent Panic Alarms and Mass Notifications

Silent panic alarms enable discreet alerts to law enforcement, while mass notifications ensure critical messages reach all stakeholders promptly, enhancing overall response efficacy.

Mitigating Severe Weather, Fire, and Natural Disasters

Enterprises are susceptible to severe weather events, fires, and natural disasters, all of which can disrupt operations and jeopardize lives. Communications technology plays a pivotal role in response and mitigation strategies.

Key Measures Include:

  • Mass Notifications: Instant dissemination of critical messages guides employees safely during emergencies.

  • E911 and NG911 Technologies: Automated notifications and precise location reporting aid emergency responders and on-site personnel, facilitating rapid response efforts.

  • Redundancy and Remote Work Capabilities: Built-in redundancy and remote work capabilities ensure operational continuity, even in the face of infrastructure disruptions.

  • Dedicated Emergency Lines: Facilitating swift communication with emergency services aids in early intervention during crises.

Addressing Cybersecurity Threats

Cybersecurity remains a significant concern for enterprises, with hackers employing various tactics to infiltrate systems. Communications technology offers robust defenses against these threats.

Strategies Include:

  • System Settings and Firewalls: Proactive measures such as blocking international calling and deploying firewalls help prevent unauthorized access.

  • Multi-Factor Authentication and Encryption: Additional layers of security, including multi-factor authentication and encryption, safeguard sensitive data from unauthorized access.

  • Device Management Policies and Backups: Implementing strict device management policies and maintaining regular backups mitigate risks associated with employee devices and data loss.

Ensuring Compliance and Mitigating Legal and Reputational Damages

Compliance with laws and regulations is crucial for protecting against legal penalties and reputational harm. Communications technology provides solutions to ensure adherence to various regulatory requirements.

Key Strategies Encompass:

  • Secure Handling of Protected Data: Adherence to regulations like HIPAA and PCI is facilitated through secure handling and storage of sensitive information.

  • Automated Compliance with E911 Laws and PCI Regulations: Automation of compliance processes ensures adherence to laws such as Kari’s Law and RAY BAUM’s Act, as well as PCI regulations.

  • Accessibility Compliance: Technological aids such as real-time captioning and text telephones ensure effective communication with individuals with disabilities, meeting ADA compliance standards.

Conclusion 

The integration of communications technology into enterprise safety strategies is imperative for mitigating risks, ensuring regulatory compliance, and safeguarding both individuals and the organization as a whole. Consult a trusted technology advisor for further guidance on leveraging communications technology for enhanced safety.

FAQs 

How can communications technology enhance enterprise safety?

Communications technology offers solutions for addressing workplace violence, injuries, and health emergencies, mitigating severe weather events and natural disasters, safeguarding against cybersecurity threats, and ensuring compliance with laws and regulations.

Using communications technology, what are some key measures in mitigating severe weather events and natural disasters?

Some key measures include mass notifications, E911 and NG911 technologies, built-in redundancy and remote work capabilities, and dedicated emergency lines for swift communication with emergency services. Additionally, integrating remote lockdown features and security camera integration can aid in real-time visual verification during emergencies.

How does communications technology help mitigate cybersecurity threats?

Strategies such as system settings and firewalls, multi-factor authentication and encryption, and device management policies and backups can help prevent unauthorized access to sensitive data and systems. Additionally, implementing security protocols and training employees on cybersecurity best practices can enhance overall security.

What role does communications technology play in ensuring compliance with laws and regulations?

Communications technology offers solutions for secure handling of protected data, automated compliance with E911 laws and PCI regulations, and accessibility compliance for individuals with disabilities. Adhering to these requirements helps mitigate legal and reputational damages.

How can businesses ensure they are leveraging communications technology effectively for safety?

Businesses should work with trusted technology advisors who can assess their unique needs and recommend the most appropriate solutions. Regular training and updates on best practices can also help ensure the effective and efficient utilization of communications technology for safety purposes. Moreover, conducting regular audits and testing can help identify potential vulnerabilities and address them proactively.

Ultimately, having a comprehensive safety plan that integrates communications technology is crucial for mitigating risks and protecting both employees and the organization.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Customer Spotlight: McDonough Manufacturing

Posted on by cady

Matt Tietz is no stranger to global trade. His company, McDonough Manufacturing, has been building and shipping custom sawmill machinery worldwide for more than 135 years and he relies on TSI for global communications.

Founded in 1888 in Eau Claire, Wisconsin, with satellite facilities in New Brunswick, Canada, McDonough Manufacturing builds large-scale edgers, resaws, carriages and bandmills up to 20 feet tall for sawmills throughout North America, South America, Europe, Australia and New Zealand.

Though McDonough Manufacturing works with major customers across the globe, Matt trusts his company’s mission-critical communications to Eau-Claire-based TSI. Here are five reasons why.

1. Personalized Solutions

For more than 30 years, TSI has provided personalized telecom solutions that help McDonough Manufacturing cater to its customers’ unique needs. For example, TSI installed and supports the company’s on-premise business phone system, including all hardware and unified communications software.

TSI also provides McDonough Manufacturing’s landline phone service. Matt says his company previously used a national carrier for landline service but switched to TSI after finding the national carrier difficult to work with. TSI offered clear, easy-to-understand billing and exceptional support.

“The national carrier was huge, so you never knew who to call about issues and you would get different, random people calling you, and you didn’t know why,” Matt says. “We would get three invoices for different services, and it was a struggle to understand what we were paying for. The national carrier was cumbersome, so it was a no-brainer to switch to TSI.”

McDonough Manufacturing currently uses VoIP phones, but before switching to VoIP, TSI helped the company keep its previous phone system operational for as long as possible.

“We had an outdated system for our phones and TSI kept it running until we made the change to VoIP. They weren’t one of those providers who said it’s obsolete and won’t work,” he says. “We had challenges with the aging system, and in this day and age, having someone who can still work on a system that’s 30 years old and keep it going is a feather in their cap. It made it an easy decision for who to go with for our next phone system.”

2. Expert Guidance, Support and Reliability

VoIP promised to expand McDonough Manufacturing’s capabilities and improve reliability, but after decades of traditional copper service, the company was understandably apprehensive about making the switch. Would the new system be high quality? Would it drop calls or lose Internet?

“There was a little hesitation around switching to VoIP because it was new to us and because of how important a phone system is for a company like ours. We didn’t want to screw anything up,” he says.

TSI offered expert guidance, support and training before, during and after the cutover.

“TSI provided us with various options. We had a very good salesperson who was not pushy and did not oversell us,” Matt says. “They asked all the pertinent questions and pre-set up the system. It was clear they had done this before and had a good process, and I was very impressed with their thorough planning and their implementation to go live.”

Reliability is crucial to success, and Matt says he appreciates that his company can depend on TSI: “We don’t want to worry about our phone system, and with TSI, it has been very reliable.”

3. Remote Communications

McDonough Manufacturing’s reps routinely travel the country, attending conferences and trade shows to maintain personal relationships that drive business success. Telecom plays a crucial role in fostering relationships when their reps are on the road.

For example, the company can instantly forward incoming calls to their reps, whether they’re in the office or in California, so customers don’t have to wait to speak with their preferred contacts. Matt says this feature enables McDonough Manufacturing to have many traveling salespeople dispersed around the country while still providing personalized service – a huge benefit for their team.

“Our customers absolutely demand being able to communicate whenever they want,” Matt says. “There is no automated system here to press ‘1’ to talk to sales. A human being answers all our phone calls and that’s intentional. It’s important to our customers to have that connection, whether it’s face-to-face or a human being that picks up the telephone.”

4. Enhanced Communications and Adaptability

McDonough Manufacturing’s customers value face-to-face communications, but that became challenging – and even impossible – during the COVID-19 pandemic. TSI helped McDonough Manufacturing with video conferencing that allowed them to have remote face-to-face conversations with customers.

“Our industry is an old industry, and face-to-face communications are paramount. Our customers invest hundreds of thousands and even millions of dollars in sawmill machinery. When someone makes that commitment, it’s a several month process, and our customers prefer face-to-face visits,” Matt says. “TSI enabled us to do video conferences when we couldn’t meet customers in person.”

Matt and Sue Tietz Celebrating Mothers

5. Shared Values and Relationships

McDonough Manufacturing has been in Matt’s family for four generations and was previously owned by his mother, Sue Tietz, who currently serves as President and CEO. Matt says his company partners with TSI not only for its reliable service and quick, expert support, but also for its shared values and commitment to long-term relationships.

“The fact that TSI is local is a big deal to us. We’re a family business, so the things that we think our customers appreciate, TSI has those same qualities,” he says. “Being local, they’re able to come to our facility. If we really need something, they’re just minutes away, and that’s tremendous.”

Matt adds that working with TSI offers distinct advantages over national carriers.

“It’s nice to work with a local company and know who you’re calling,” he says. “Good old-fashioned service still hasn’t lost its value.”

Reliable communications and expert service are vital to business success. TSI is proud to partner with McDonough Manufacturing and ensure communications remain a strength for their team and their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

The Advantages of Buying Local for Phone Systems: A Comprehensive Guide

Posted on by cady

Choosing the right business phone system provider is a critical decision with far-reaching implications for your long-term communications success. This comprehensive guide explores the advantages of selecting a local phone system provider over national or global alternatives.

While it may be tempting to purchase and install a phone system from a well-known national or global provider, there are numerous benefits to choosing a local company. Here are just a few of the advantages you can expect when buying local for phone systems:

When you work with a local phone system provider, you’ll receive personalized service tailored to your specific needs and budget. Local providers understand businesses’ unique challenges and opportunities in your area, like preferred circuit providers, local regulations, and communication preferences. This specialized knowledge allows them to offer customized solutions and support that national companies may not be able to provide.

Business Advantages of Choosing a Local Provider

Local phone system providers offer unique business advantages that set them apart from their national and global counterparts. These advantages can be broadly categorized into several key areas:

Solution Design – Local providers embrace a customized approach to meet your specific business needs, offering solutions tailored to your unique requirements. They go beyond one-size-fits-all solutions, providing on-site guidance and greater control over your phone system.

Knowledge of the Local Market – Local providers possess an intimate understanding of the local telecommunications landscape, enabling them to address the specific challenges faced by the business community. Their relationships with local vendors and government entities provide valuable insights and facilitate seamless solutions.

Regulatory Compliance – Local providers are well-versed in local laws and regulations, including 911 phone system regulations and fire system rules. Their expertise helps you maintain compliance, avoiding costly fines and potential crises.

Superior Customer Service – Local providers prioritize enhanced performance and reliability. They leverage their knowledge to optimize existing infrastructure and assist businesses in providing top-notch customer service.

Rapid, Responsive Support – Local providers offer instant phone, email, and chat support, backed by the advantage of proximity. With local support teams just minutes away, you can count on quick resolution of issues, eliminating communication barriers often encountered with remote support.

Relationship Focus – Local providers view clients as more than just numbers. They recognize and embrace their role as part of the local community, resulting in a strong focus on building lasting relationships. This relationship-driven approach translates into exceptional support.

Local Supply Chain – In a world where supply chain disruptions have become commonplace, local providers shine. They typically have essential components readily available, ensuring timely equipment delivery and minimizing operational downtime.

Emergency Response – Local providers excel in responding swiftly and effectively to local emergencies, whether caused by severe weather or natural disasters. Their familiarity with the local context allows them to proactively address connectivity issues during crises.

Community Advantages of Choosing a Local Provider

Beyond the direct benefits to your business, opting for a local phone system provider also yields significant advantages for your community:

Keep Resources Local – Supporting a local provider keeps money within your community, bolstering the local economy and contributing to tax-funded local infrastructure. It’s an investment in the growth and sustainability of your community.

Job Creation – Local phone system providers generate employment opportunities within the community. When you choose a local provider, you’re investing in your business and supporting your neighbors and friends, who, in turn, contribute to the local economy.

Community Relationships – Collaborating with a local provider fosters relationships that transcend the scope of phone systems. These relationships lead to valuable insights into your unique needs and challenges and can extend to collaboration on local causes.

How to Choose the Right Local Phone System Provider

Now that you’ve recognized the merits of choosing a local provider, the next crucial step is selecting the best fit for your business. Here are some key criteria to consider:

Resources to Meet Your Needs

Ensure your chosen provider possesses the technical proficiency, industry certifications, and relevant experience to meet your specific requirements. Look for a provider that can design reliable, custom solutions tailored to your needs.

Accessible and Robust Support

Reliable support is essential for maintaining a well-functioning phone system. Seek a provider that offers 24/7 support and can quickly dispatch on-site technicians when necessary.

Investment in Employees

Choose a provider that hires locally, contributing to job creation and ensuring that technicians are well-acquainted with your telecommunications landscape. Look for providers committed to continuous employee training and up-to-date with industry developments.

Impeccable Reputation

Reputation matters. Seek referrals from other businesses, peruse online reviews, and gauge social media feedback to evaluate a provider’s track record. Align your business with a reputable, community-minded provider that shares your values.

In conclusion, selecting a local phone system provider is a strategic choice that offers a multitude of advantages for both your business and your community. By following these guidelines and conducting due diligence, you can find a local provider that meets your technical needs and aligns with your commitment to community support.

FAQs

Why should I consider choosing a local phone system provider over a national or global alternative?

Choosing a local provider offers personalized service tailored to your specific needs and budget. They understand local regulations, communication preferences, and challenges unique to your area, providing customized solutions and support that national companies may not offer.

What business advantages do local phone system providers offer?

Local providers offer tailored solutions, knowledge of the local market, expertise in regulatory compliance, superior customer service, rapid support, a relationship-driven approach, a reliable local supply chain, and efficient emergency response, all of which contribute to enhanced business performance.

How does opting for a local phone system provider benefit my community?

Supporting a local provider keeps resources within your community, contributes to the local economy, and creates job opportunities locally. Collaborating with local providers fosters community relationships and supports local causes, leading to a more connected and vibrant community.

What criteria should I consider when choosing a local phone system provider?

When selecting a local provider, consider factors such as their technical proficiency, industry certifications, experience, accessibility of support, investment in employees, reputation, and alignment with your business values. Ensuring these criteria are met will help you find a provider that meets your technical needs and supports your commitment to community support.

How can I ensure I make the right choice when selecting a local phone system provider?

To make the right choice, conduct thorough research, seek referrals from other businesses, read online reviews, and gauge social media feedback to evaluate a provider’s track record and reputation. By aligning your business with a reputable, community-minded provider that meets your technical requirements, you can ensure a successful partnership that benefits both your business and your community.

Contact us today to explore how we can assist you in designing, installing, maintaining, and supporting a robust and tailored phone system that caters to your unique needs.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Customer Spotlight: City of Crystal

Posted on by cady

Cady Business Technologies has proudly supported the City of Crystal’s telecommunications for over ten years, so when the city became frustrated with an unreliable PRI system provided by another vendor, they naturally turned to Cady for a solution.

Here’s why System Administrator Matthew Haga trusts Cady to deliver reliable phone service that keeps the City of Crystal running.

Reliable communications are crucial to government operations

Telecom is critical to providing government services for the City of Crystal’s citizens, businesses and vendors.

Matthew Haga, City of Crystal Systems Administrator in front of their new Mitel on-premise phone system“Our phone system is frequently the first point of contact for citizens with questions or who need city services,” Haga says. “This could be as simple as wondering how to obtain a dog license or as crucial as needing police sirens. Cady helps us keep those lines of communication open.”The Minnesota municipality has long relied on Cady to support its Mitel on-premise phone system, which connects 130 employees across three locations to the 23,000 citizens they serve. In 2021, Cady helped the City of Crystal transition from an unreliable Primary Rate Interface (PRI) system to SIP service.

“Our older PRI system, and more specifically, the lines feeding it, had become increasingly unreliable – and it was clear that the provider was no longer investing in that technology,” Haga says.

Problems included downed POTS lines, frequent call quality issues and lost communication with cell service providers. For example, one day, the City of Crystal couldn’t take calls from Verizon cell phones.

“It got to the point where almost monthly there was some kind of issue, so we moved to SIP service with Cady,” Haga says. “Cady made moving to their SIP solution painless, allowing us to utilize our existing relationship with them for roughly the same cost. We have had no issues since moving to Cady.”

Trusted relationships foster long-term partnerships

An expert in his own right, Haga oversees every aspect of the City of Crystal’s IT services. He says he appreciates having Cady on call for issues like hardware failures and setting up complex call trees.

“I am a department of one when it comes to IT for the City of Crystal, and I couldn’t do my job without Cady backing me up,” he says. “It is nice knowing that when I do have ‘deep in the woods’ issues that I’m unable to address as more of an IT generalist, I can reach out to Cady to do the heavy lifting.”

Strong relationships foster long-term partnerships, and Haga says that Cady Technology Advisor Amy Robinson always provides expert guidance – never a sales pitch. Whenever the City of Crystal considers a new purchase, Cady outlines options at each end of the spectrum.

“Cady isn’t pushy in any way. Their support staff and sales staff understand the financial constraints that businesses face and are realistic when suggesting future upgrades and the expected longevity for capital improvements,” Haga says.

For example, when the City of Crystal was exploring a switch from on-premise to a cloud-based phone system, Cady suggested they wait until their current system reached the end of its lifecycle.

“Cady has been great about finding ways to save us money, planning for when hardware reaches the end of its lifespan, and looking toward the future with more advanced capabilities,” Haga says.

White Glove service means worry-free support

Cady continues to provide ongoing support for the City of Crystal’s Mitel on-premise phone system and SIP services. Haga says Cady is always available with quick, professional service, resolving most issues within an hour.

When there was a hardware failure on one of the city’s servers, Haga was impressed that Cady technicians were on-site during the initial upgrade and stayed on-site until the server was back up and running.

“Cady’s support team has never let me down. I am always impressed by the depth and knowledge shown by their employees,” he says. “I know that if I reach out to Cady, whether for a purchase or support, the issue will be addressed with competence and confidence.”

Haga offers this advice for anyone considering partnering with Cady: “I will give the highest praise that I can think of in the IT world. There are some vendors, products or people that you worry about. Cady isn’t one of them. Every interaction I’ve had with their staff has been handled professionally, quickly and honestly.”

Reliable communications and white glove service are vital to government operations. Cady is proud to partner with the City of Crystal and ensure communications remain a strength for their team and municipality.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

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