Cady Delivers Reliable Phone Service with Hometown Feel for Belmond-Klemme Schools
Belmond-Klemme Community School District Director of Technology Trish Morris had reached a breaking point. After their phone service provider shifted from a local operation to a national company, Trish and her team found it increasingly difficult to get dependable solutions and support.
“When the company went from a more local service to a national service, it became cumbersome to get reliable representations, tech solutions, and service. The hometown feeling just wasn’t there anymore and it became frustrating for us and our tech to be able to work through all the hoops to have simple services,” Trish says.
Here’s why Trish turned to Cady to provide reliable phone service and support with a hometown feel.
Reliable Phone Service
Communication is vital for Belmond-Klemme Community School District and its three buildings: business office, elementary school, and junior/senior high school. Trish explains that the phone system is relied on daily by not only employees and students, but all families and stakeholders near and far.
“Telecommunication is so very important to our school district,” she says. “Being able to have a reliable phone system and messaging system – aka a communications system – is one of the backbones of our district. It is like a silent partner in our education community.”
Trish worked directly with Cady Technology Advisor Tony Recker to implement a Mitel 5000 phone system with SIP to PRI service, and the school district now has the reliable communications and support they depend on to communicate with staff, students, and families.
White Glove Service
Cady is known for our industry-leading white glove service, and when Belmond-Klemme recently encountered an issue with their SIP to PRI connection, Tony immediately sprang into action. Although the problem wasn’t on Cady’s end, Tony worked closely with Trish to trace the issue back to their IP provider. Trish reached out to them, and the service was restored in no time.
“Cady provides us with reliable telecommunications equipment and services. The systems we have just work. No struggle,” Trish says. “Most of the time, we don’t even think about our system. We can just use it, and if it happens to have issues, Tony Recker is right there supporting us.”
Expert Guidance
Tony also provides Belmond-Klemme with expert guidance and education. Trish said he tracks their equipment and ensures they’re aware of upcoming upgrades and end-of-life notifications to help them make fiscally-responsible decisions.
“Tony is amazing, knowledgeable, and focused on the client. He understands systems and what solutions would work best in our environment,” she says. “Tony isn’t salesy, he is down to earth. He offers us solutions that can work in our budget, and he works with us on short-term and long-term planning so there aren’t any sudden surprises.”
“In addition, Tony and Cady take the time to educate us on how to operate the systems. They walk us through, give us documentation, and answer emails when we don’t remember how to do something.”
Hometown Feel
For Belmond-Klemme, reliable telecom solutions, fast support, and expert guidance – all delivered with a hometown feel – are essential. Like many school districts, they value local providers who genuinely care about their needs. That’s why Trish confidently recommends Cady Business Technologies.
“Businesses, small or large, should choose to partner with Cady. I stress the word ‘partner’ because that is what happens when you decide to utilize the talents of the people who will look out for you and your bottom line,” she says. “We seriously cannot say enough good things about Tony and Cady.”
Reliable communications and white glove service are vital for school districts. Cady is proud to partner with Belmond-Klemme Community School District and ensure communications remain a strength for their team.
Cady Business Technologies is proud to be a Mitel Gold Partner.
Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.
Contact us today to help create a plan that will support your business needs and budget.