Author: Cady Business Technologies

5 Questions to Ask If You’re Losing Mitel Support – or Being Pressured to Switch to the Cloud

Posted on by Cady Business Technologies
Is your phone service provider dropping Mitel support or pressuring you to switch to a cloud-based system? It can be a nerve-wracking situation, especially when your business relies on your phone system to connect with customers and collaborate internally – and when you’ve heavily invested in it already.

The good news is that despite what your phone provider might say, you don’t necessarily need to switch – and it’s even possible to retain support for your existing Mitel phone system. 

While cloud phone systems are good options for some companies and circumstances, they’re not the right fit for every scenario, so it’s critical to evaluate your unique needs before making a decision that profoundly impacts your finances and operations. 

With that in mind, here are five questions to ask if you’re losing Mitel support or being pressured to switch to the cloud.

1. Is my Mitel system end-of-life or just “end-of-support” from my current provider?

Ending support isn’t the same as end-of-life, and if your provider insists on switching you to the cloud, it begs the question: are they looking out for your best interest or trying to make you conform to their new business model?

Chances are, your system can still be fully supported, even if your current provider no longer wants to maintain it.

Ask yourself: 

  • Is your phone system obsolete?
  • Or is it working for your business?
  • What is the justification for change?

If you’re not sure whether your Mitel system is end-of-life, you can check Mitel’s official legacy products page or speak with an authorized Mitel partner – such as Cady Business Technologies – for an unbiased assessment. 

2. Does switching to a cloud system solve any problems for my business – or create new ones?

Are you experiencing issues with your Mitel system, and are those issues truly unresolvable? If so, it’s worth exploring whether switching to a new cloud-based system will solve them. 

You can also investigate whether a cloud system offers capabilities you don’t currently have – but don’t make the mistake of assuming your Mitel system can’t do something until you verify it with a qualified advisor. For example, Mitel phone systems are compatible with softphones, have mobile apps, and support remote work – all features some believe are only possible with the cloud yet are native to many Mitel systems.

Of course, it’s just as important to consider whether a cloud-based phone system might introduce problems for your business. For example: 

  • If the Internet goes down, will a new system have redundancy to keep your lines of communication open?
  • Will you be able to maintain business continuity during the transition, or will you experience significant downtime (and what will that cost)? 
  • Is there a learning curve for your staff? How will you navigate that while maintaining operations?
  • Will a new provider offer live support if needed, or will support requests go through a chatbot or portal? What if there is an emergency outage? 

Before you commit to switching, ask yourself what problems a cloud phone system can solve that your existing Mitel system cannot – especially if quality, reliability, and features are already meeting your business needs. 

3. What are the long-term cost implications? 

Compare the Total Cost of Ownership (TCO) between keeping your Mitel system and moving to a new cloud-based system. Important considerations include: 

  • Compare costs from today: You have already purchased your Mitel system, so calculate costs going forward (not past costs)
  • How cloud phone leases work: Cloud phone systems are leased indefinitely and typically charge per user, per month, so costs can increase as your business grows
  • Accounting strategies and tax implications: Will your phone system be a capital expense (CapEx) or operational expense (OpEx), and how does that impact your business?

Since your Mitel system is already paid for while a cloud phone system is leased, a cloud phone system will likely be more expensive from this point forward. In fact, when one of our enterprise customers made the comparison, they discovered that switching to a cloud phone system would cost them over $1 million more annually. 

In addition, if you’ve already made a significant investment in your Mitel system as a capital expense, switching to a cloud system would mean abandoning it for a new, ongoing operational expense. 

4. How much control do I need? 

On-premise Mitel systems offer greater control over security, data, and configuration, allowing a high level of customization. This is particularly important for regulated industries that demand security and compliance, including healthcare, finance, and government. 

Other considerations include:

  • Data ownership: Is your data owned and controlled by your business or the provider?
  • Access control: Can you grant and restrict access to features per user or role?
  • Custom reporting: Can the system generate the types of reports your business needs for auditing, compliance, and performance tracking?
  • Change speed: Can you quickly add or remove seats yourself, or will you need to wait for your vendor to do it for you?

Cloud phone systems offer less control, but they also do not require you to have on-site infrastructure or a dedicated admin – it’s a tradeoff between control and convenience, and you need to decide which is best for your business. 

5. Is there a way to keep my Mitel system and retain support?

If switching to a cloud-based phone system isn’t the best option for your business, is there a way to keep your Mitel phone system – and your support?

The answer is yes, but you’ll probably need to switch to a different provider. 

Understand that:

  • Cloud phone systems aren’t bad, but you shouldn’t be forced into a major decision without business justification (or simply because it’s convenient for your current provider)
  • Keeping your Mitel system now doesn’t mean you can’t switch to the cloud later – but it does mean you can do it on a timeline that makes sense for your business
  • You can also modernize your Mitel phone system with SIP trunks, software upgrades, and integrations with your CRM or collaboration tool – all without needing to switch to the cloud

If you’re losing Mitel support or being pressured to switch to a cloud phone system, be sure to answer the five questions listed here to ensure you’re making the right decision for your business – and if you want expert help understand the impact of your decision, don’t hesitate to speak with an authorized Mitel partner like Cady Business Technologies for unbiased insight. 

Gold Level Mitel Support (That Won’t Abandon You)

Cady Business Technologies is a Mitel Gold Partner with 8 Certified Mitel Technicians on staff, and we can help you evaluate whether switching to the cloud or keeping your existing Mitel system makes the most sense.

We offer: 

  • Industry-leading white glove service
  • 10-second average answer times with live local technicians
  • Guaranteed emergency response times

What our customers say:

“Cady’s support team has never let me down. I am always impressed by the depth and knowledge shown by their employees. I know that if I reach out to Cady, whether for a purchase or support, the issue will be addressed with competence and confidence.” – Matthew Haga, System Administrator, City of Crystal (Mitel phone system connects 130 employees across 3 locations to 23,000 citizens)

“With Cady, we get problems resolved in hours instead of days, weeks, or months, and that’s what we were looking for. When we call, a real person answers instead of getting a call center with a calling tree where a machine answers and sends you to voicemail.” – Lee Stewart, Manager of Information Systems, Fairmont Area Schools (Mitel system supports 225 full-time employees serving 1,800 students between 2 sites)

Speak with a trusted technology advisor today. 

The City of Wayzata Eliminates Dropped Calls, Slow Support & Costly Infrastructure with Cloud Phone System

Posted on by Cady Business Technologies

When unreliable communications and slow support disrupted operations, the City of Wayzata turned to Cady Business Technologies to modernize its failing phone system to a new government cloud phone system and eliminate expensive infrastructure.

Summary

  • The Challenge: Outdated technology disrupted daily operations and put emergency response at risk. These issues were compounded by slow, unresponsive vendor support
  • The Solution: Cady BT replaced the city’s aging phone system with a modern cloud-based solution that immediately improved call quality and reliability
  • Results: The city reports greater efficiency, productivity, and security – all while reducing costs by eliminating expensive on-site infrastructure

The Challenge

The City of Wayzata, Minnesota, faced a major communications problem: its aging phone system was incompatible with modern technology, increasingly unreliable, and vulnerable to security risks – an untenable situation when city hall, public works, police, and fire departments depend on telecommunications for daily operations and emergency response.

Worse, the city struggled to get vendor support when things went wrong.

“The City of Wayzata is the face of the community. We must stay connected with all our residents, and telecommunications is a big way that we do that,” says Deputy Registrar Nick Heider. “We must make sure our phone system is reliable, and if any issues arise, we need to have good backup and support from our vendor to fix things efficiently and effectively.”

Nick says the city was experiencing issues such as:

  • Poor call quality and dropped calls
  • Lack of remote calling features
  • Complex call transfers
  • Difficulty saving and accessing voicemails
  • Slow support with long hold times
  • The inability to add phones

“Not being able to order more phones when our employee base continues to grow was a huge inconvenience,” Nick says. “Also, any time we needed to make a change to the system, we had to call customer support – we should be able to easily make the change ourselves – which took time and was always an additional cost. As our vendor support became less and less, we needed to make a change that would get us up to date with our phone system and carry us into the future.”

The Solution

We applied the Cady Proven Process, a structured methodology for choosing and deploying customized voice communications for organizations that need to modernize their phone systems.

Discovery

We thoroughly reviewed the City of Wayzata’s unique needs and recommended a new government cloud phone system featuring:

  • Improved call handling and effortless call transfers
  • Collaboration tools and mobility options for remote staff
  • The ability for city employees to make real-time system changes
  • Enhanced security and compliance

Throughout the discovery phase, we offered expert guidance and live demos to ensure the solution would solve current challenges and provide scalability for future growth, all within the city’s budget.

“One of the main reasons we went with Cady is the affordability of their product. We could see this was the best long-term option in terms of cost savings,” Nick says.

Installation

We worked closely with the City of Wayzata to plan a smooth cutover that minimized disruptions to daily operations. Since the city was transitioning to a cloud phone system, they were able to eliminate the need to purchase and maintain an on-site server.

“Cady provided us with two in-person demos, had many open discussions, and were always quick to respond if we had questions,” Nick says. “They completed most of the work behind the scenes, so we had to put forth minimal effort to assist with the switchover.”

Support

Post-installation, Cady Business Technologies continues to provide ongoing support with a dedicated contact, expert local technicians, and 10-second average answer times.

“Cady provided us with a great customer service experience. They cared about making a difference in our workplace, were always quick to respond if we had any questions or concerns, and made it personal versus a normal business transaction,” Nick says. “Their staff is very knowledgeable about their products, and we could tell that they pride themselves on exceptional customer service.”

Results

With its new government cloud phone system, the City of Wayzata now has reliable communications with the modern features needed to support operational efficiency and dependable emergency response, along with the flexibility to add future enhancements such as virtual assistants, intelligent call routing (IVR), and AI-powered call analytics.

“The customer and employee experience have improved our operations greatly, and Cady’s support has made the change easier for all of us,” Nick says. “Cady ensures our system is budget-friendly, productive, and suitable for today’s business environment, yet able to grow to meet future business expansion needs.”

Download this case study

Bus Companies Improve Call Quality While Reducing Costs by 75%

Posted on by Cady Business Technologies

When statewide busing shutdowns threatened longstanding Minnesota businesses, they turned to the Cady Proven Process to modernize their phones to a VoIP phone systems while cutting costs.

Summary

  • The Challenge: Outdated telecom technology caused poor call quality and escalated costs for communications-critical businesses – at a time when COVID shutdowns threatened their survival
  • The Solution: Cady replaced aging T1 lines with modern VoIP phone systems, backed by upgraded Internet bandwidth
  • Results: The new systems delivered crystal-clear customer calls while cutting costs by 75%

“Our phone rings all day long. If you call and don’t have a good experience with the phone system, are you going to hire us? The solution Cady provided helps us project a professional image and make sure we don’t lose out on opportunities that we need to grow our business.”

– Jon Eckhoff, Finance director, Rochester City Lines & Richfield Bus Company

The Challenge

When Minnesota shut down bus travel during the COVID-19 pandemic, Rochester City Lines and its sister business, Richfield Bus Company, audited every expense to ensure survival until the restrictions were lifted. The companies rely on their phone systems to provide outstanding customer service to college sports teams, high schools, and corporate clients, but they employed outdated, expensive technology at a time they needed to save.

The Solution

We applied the Cady Proven Process, a structured methodology for choosing and deploying customized voice communications for companies that need to modernize their phone systems.

Discovery

We documented the current environments at Rochester City Lines and Richfield Bus Company, then made recommendations to meet the companies’ needs at the best price-performance point. We found that both systems ran on outdated T1 connections, unnecessarily driving up costs, and we recommended switching to a more cost-effective VoIP phone systems.

Installation

We worked closely with each company to understand their communication needs, employee schedules, and call volumes, which enabled us to coordinate smooth cutovers from the old T1 lines to the new VoIP phone systems with minimal disruption. After installation, we found that Richfield’s limited bandwidth caused a metallic echo during calls. We helped them upgrade their Internet, identifying the best price point and technical fit to restore crystal-clear quality.

Support

Post-installation, Cady Business Technologies provides ongoing support, complete with a dedicated contact, regular reviews, and a technology roadmap to keep Rochester City Lines’ and Richfield Bus Company’s phone solutions up to date.

“When I call, Cady answers. If there is a problem, they fix it. Not only do we get great support, they’ve done such a great job that we don’t really need it very often. With all the pressures that affected our business during the pandemic, the last thing we want to think about is our phone system and who supports it. And we don’t because we use Cady.”

– Jon Eckhoff, Finance director, Rochester City Lines & Richfield Bus Company

Results

The new VoIP systems gave Rochester City Lines and Richfield Bus Company superior call quality and reliability while simultaneously reducing telecom expenses by 75%. They now have a dependable support process and a roadmap to future-proof critical communications.

Employee Profile: Michele Lester, Technology Advisor

Posted on by Cady Business Technologies

Michele Lester joined Team Cady in 2025 and quickly became a trusted resource for businesses that depend on their phone systems for mission-critical communications.

As a Cady technology advisor, Michele works closely with businesses of all sizes to understand their operations and identify exactly what they need from their phone systems.

“My goal is to assess and optimize their current phone systems and recommend scalable, strategic solutions that align with their goals and support their long-term growth,” she says.

For Michele, being a technology advisor isn’t just about providing a service – it’s about building relationships and being someone her customers can count on.

“The most important thing Cady customers should know about me is that I’m fully committed to earning their trust and their business every single day. I don’t take their decision to work with us for granted,” she says. “I believe in building meaningful relationships and earning trust by being a reliable resource, which often leads to referrals and long-term partnerships. I’m focused on understanding their needs, delivering real value, and making sure they are appreciated throughout their experience with Cady.”

Michele notes that technology has come a long way from traditional phone systems to today’s cloud-based, mobile-friendly solutions. Modern phone systems offer the flexibility to work and collaborate from anywhere – and Cady helps customers make that transition smoothly, ensuring they get the most out of the tools available today.

“I chose to work for Cady Business Technologies because of the company’s strong commitment to putting the customer first,” Michele says. “Cady is truly focused on understanding each client’s unique needs and delivering solutions that support their success, which aligns with how I approach my work. It’s rewarding to be part of a team that prioritizes the customer in everything we do.”

Michele holds a B.S. in Business Administration from Minnesota State University, Mankato, and an MBA in Marketing from the University of St. Thomas. When she’s not helping Cady customers, she enjoys spending time with her family – exploring new coffee shops and restaurants with her two daughters and making memories with her two young nieces. She’s also an avid Vikings fan who loves attending sporting events with friends, and she stays active by working out and running outside during Minnesota’s sunny summer months.

We’re proud to have Michele as a valuable member of Team Cady!

 

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Customer Spotlight: Belmond-Klemme Community School District

Posted on by Cady Business Technologies

Cady Delivers Reliable Phone Service with Hometown Feel for Belmond-Klemme Schools

Belmond-Klemme Community School District Director of Technology Trish Morris had reached a breaking point. After their phone service provider shifted from a local operation to a national company, Trish and her team found it increasingly difficult to get dependable solutions and support.

“When the company went from a more local service to a national service, it became cumbersome to get reliable representations, tech solutions, and service. The hometown feeling just wasn’t there anymore and it became frustrating for us and our tech to be able to work through all the hoops to have simple services,” Trish says.

Here’s why Trish turned to Cady to provide reliable phone service and support with a hometown feel.

Reliable Phone Service

Trish Morris using the new Phone Service installed by Cady Business Technologies
Communication is vital for Belmond-Klemme Community School District and its three buildings: business office, elementary school, and junior/senior high school. Trish explains that the phone system is relied on daily by not only employees and students, but all families and stakeholders near and far.

“Telecommunication is so very important to our school district,” she says. “Being able to have a reliable phone system and messaging system – aka a communications system – is one of the backbones of our district. It is like a silent partner in our education community.”

Trish worked directly with Cady Technology Advisor Tony Recker to implement a Mitel 5000 phone system with SIP to PRI service, and the school district now has the reliable communications and support they depend on to communicate with staff, students, and families.

White Glove Service

Cady is known for our industry-leading white glove service, and when Belmond-Klemme recently encountered an issue with their SIP to PRI connection, Tony immediately sprang into action. Although the problem wasn’t on Cady’s end, Tony worked closely with Trish to trace the issue back to their IP provider. Trish reached out to them, and the service was restored in no time.

“Cady provides us with reliable telecommunications equipment and services. The systems we have just work. No struggle,” Trish says. “Most of the time, we don’t even think about our system. We can just use it, and if it happens to have issues, Tony Recker is right there supporting us.”

Expert Guidance

Tony also provides Belmond-Klemme with expert guidance and education. Trish said he tracks their equipment and ensures they’re aware of upcoming upgrades and end-of-life notifications to help them make fiscally-responsible decisions.

“Tony is amazing, knowledgeable, and focused on the client. He understands systems and what solutions would work best in our environment,” she says. “Tony isn’t salesy, he is down to earth. He offers us solutions that can work in our budget, and he works with us on short-term and long-term planning so there aren’t any sudden surprises.”

“In addition, Tony and Cady take the time to educate us on how to operate the systems. They walk us through, give us documentation, and answer emails when we don’t remember how to do something.”

Hometown Feel

For Belmond-Klemme, reliable telecom solutions, fast support, and expert guidance – all delivered with a hometown feel – are essential. Like many school districts, they value local providers who genuinely care about their needs. That’s why Trish confidently recommends Cady Business Technologies.

“Businesses, small or large, should choose to partner with Cady. I stress the word ‘partner’ because that is what happens when you decide to utilize the talents of the people who will look out for you and your bottom line,” she says. “We seriously cannot say enough good things about Tony and Cady.”

Reliable communications and white glove service are vital for school districts. Cady is proud to partner with Belmond-Klemme Community School District and ensure communications remain a strength for their team.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

How Cady Business Technologies Saved One Business $25,000/Year on Its Phone Bill

Posted on by Cady Business Technologies

Imagine opening your monthly business phone system bill and discovering your cost has increased by 359% overnight – with no warning or explanation.

That’s exactly what happened to Cady Building Maintenance. In August 2024, their bill was a manageable $545. In September, it skyrocketed to $2,504.

For Cady Building Maintenance – which provides commercial cleaning and maintenance across a nine-county area – reliable business phone system is critical for scheduling jobs, dispatching teams, and delivering 24/7 emergency service. But like all businesses, they don’t want to pay an exorbitant rate.

Owner Tom Cady needed answers. How could they stay connected with clients and employees – without getting gouged on cost?

Tom turned to the people he trusted most – his brother and sister, Cady Business Technologies Founder Dan Cady and Vice President Sue Rivera. Here’s how they helped Tom save nearly $25,000 a year on his phone bill – and enhance his communications capabilities in the process.

Cady Hosted Business Phone System to the Rescue

We replaced Tom’s Mitel 5000 system – a 20-year-old platform that Mitel has officially sunset – with a modern, cloud-based Cady Hosted business phone system.

Cady Hosted is a user-friendly, cost-effective option for businesses that don’t want the worry and overhead of having a dedicated network administrator on-site. All data is stored in a secure off-site cloud, eliminating the need to purchase and maintain on-site infrastructure.

The upgrade vastly reduced Cady Building Maintenance’s monthly bill to just $428 – less than they were paying before their previous provider skyrocketed rates – and even expanded their communications capabilities with features like collaboration tools and computer-based faxing.

With our help, Cady Building Maintenance was able to slash their bill by $2,076 a month – which amounts to $24,912 a year – with a new, modern business phone system that did more for less.

“Our phone system is critical to our success, as our customers need to be able to reach us quickly – especially for emergency service. But we didn’t want to overpay,” Tom says. “The surprise bill was a real shock, but one call to Cady Business Technologies solved it. Now, we’re spending less than before the price hike, and we have a more capable business phone system that helps us work better as a team.”

Make the Switch Before It’s Too Late

Tom Cady may be family, but this level of support isn’t just reserved for Cady family members. It’s the same white glove service we provide to every Cady Business Technologies customer.

If you think you might be overpaying for phone service, Cady Business Technologies is here to help. Contact us today to explore your options for modernizing your communications with a cost-effective business phone system tailored to your unique business needs.

Cady Building Maintenance logo

Cady Text & Cady Hosted Customers: Comply with New A2P 10DLC Regulations to Ensure Text Deliverability

Posted on by Cady Business Technologies

As of December 1, 2024, all unregistered 10-digit long code (10DLC) text messaging traffic should be blocked. This change is part of an industry-wide effort to protect mobile subscribers and reduce spam.

All U.S. businesses that send text messages to customers must comply with these new requirements to ensure deliverability. Here’s what you need to know about the new 10DLC regulations and how to stay connected and compliant.

What is A2P 10DLC?

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Cady Text and Cady Hosted messaging traffic to be A2P. 

Your business may already be familiar with using long codes to send text messages to customers and the benefits they provide, such as text-enabling a customer service number. However, “10DLC” is introducing a new component to any business who would like to send text messages to customers in North America.

Carriers are now stepping in to regulate these messaging programs to better protect their subscribers (your customers) and eliminate spam. While the experience receiving texts will still feel very much the same for mobile users, the process for businesses to implement these programs will look quite a bit different and there are several things you should know.

How to Comply with 10DLC Regulations

The Campaign Registry (TCR) enforces 10DLC regulations for business texting, which are standardized by the FCC. Businesses that rely on unregistered numbers for messaging need to take action to remain compliant and avoid service interruptions. 

Cady has already taken care of this for our existing customers, but if you are a new customer or adding SMS messaging to your system, you will need to provide information through the installation process to ensure successful registration.

Cady has already taken care of this for our existing customers, but if you are a new customer or adding SMS messaging to your system, you will need to provide information through the installation process to ensure successful registration.

The good news is that Cady will take care of all communications with the vetting organizations for you, so you won’t have to deal with The Campaign Registry at all. All we need is a bit of information to get started. Contact us for next steps.

In this context, a ‘Brand’ is nothing more than the official name of the organization sending the messages. In order to authenticate, or ‘vet’, the Brand, they require specific info about your company, including but not limited to:

Legal business name

Business address

Contact information

  • Industry
  • Website URL
  • Employee identification number (EIN) or Tax ID
  • Business type (LLC, sole proprietor, or corporation)
  • Company type (public vs. private)

A ‘Campaign’ in the 10DLC regulations world refers to the reason you are sending messages, the type of messages, and the numbers the messages will be coming from. This is also where you document how your customers give you the ‘OK’ to send them messages.

For a Campaign to be successfully approved it must have the following new elements:

Subscriber Opt-in: Provide the opt-in keywords if applicable. The Opt-in Message is required and must contain the following details:

  • Brand name
  • Message frequency disclosure
  • “Message and data rates may apply” disclosure
  • HELP information
  • STOP information

Subscriber Opt-Out: Provide the opt-out keywords. The Opt-out Message is required to contain the following details:

  • Brand name
  • Confirmation the consumer will receive no further messages

Subscriber Help: Provide the Help keywords. The Help Message must contain the following details:

  • Brand name
  • Email address, phone number, or website link the consumer can use for assistance

In many cases keywords of STOP/START/HELP are automatically enabled for you.

Campaign Description: Provide the reason for the messaging.

  • In most cases this is ‘Conversational’ for customer service reasons (i.e. answering a question from a customer or letting someone know their order is ready)
  • Other examples could be for Multi Factor Authentication (MFA), account notification, etc.
  • Messaging frequency needs to be disclosed

Message Flow/Call to Action (CTA) (Opt-In): Provide documentation of the method whereby customers approve you to message them:

  • The specific link, written form, or screenshot of the opt-in form, or specific passage from your Privacy Policy or Terms and Conditions
  • ‘Message Flow’ is referring to how the bulk of your messaging conversations are initiated, i.e. traffic is in response to client incoming messages, or outgoing traffic from our business to our customers for appointment reminders, account alerts, status updates, etc.

Privacy Policy and Terms and Conditions: A Privacy Policy and/or Terms and Conditions should be publicly available on your website.

  • Privacy Policy must include a disclaimer that no mobile opt-in will be shared with third parties for marketing purposes
  • Terms of Service must have an SMS disclosure that includes the brand name, types of messages consumers can expect to receive, message frequency disclosure, “message and data may apply “disclosure, privacy policy links, and opt-out instructions

Sample Messages: Provide a sample message based on your use case (“This is a reminder that you have an appointment tomorrow”, “Your order is ready for pick up”).

By being prepared to provide this information as part of your service installation, you will ensure that the process will be completed as smoothly and quickly as possible.

Get Help

Have questions? Contact a Cady technology advisor to ensure your business is compliant and can reach customers through text messaging. 

Enhancing Employee Safety Through Telecom Technology: A Comprehensive Approach

Posted on by Cady Business Technologies

In the wake of the COVID-19 pandemic, prioritizing employee safety became a critical focus for companies aiming to sustain productivity while safeguarding their workforce. However, a concerning decline in employee confidence regarding their employer’s commitment to their safety has been observed.

A Gallup poll in 2020 reported that 49% of employees strongly believed in their employers’ care for their well-being, a statistic that has drastically fallen to a mere 24% presently.

This dramatic decrease holds profound implications for both employee safety and business impact. Research has shown that employees who perceive their employers as caring for their well-being exhibit various positive outcomes:

  • They are 69% less likely to seek new job opportunities.
  • They are three times more likely to be engaged in their work.
  • They experience 71% less burnout.
  • They are five times more likely to trust leadership and advocate for their companies.

Leveraging Telecom Technology to Enhance Employee Safety

Taking measures to ensure employee safety leads to a healthier and happier workforce and significantly improves overall business outcomes.

Telecom technology emerges as a cost-effective yet powerful solution to bolster workplace safety. Specifically, Enhanced 911 (E911) services stand out as a game-changer. Let’s explore this within the context of real-world scenarios.

Modern Mobility Challenges

With the transition from traditional copper lines to VoIP, cloud-based phone systems, and mobile devices, the fixed association of business numbers with specific addresses in 911 databases became obsolete.

For instance, an employee using a mobile phone might dial 911 from various locations, confusing emergency responders dispatched to the company’s primary location. This delay wastes crucial time during emergencies.

Example: Imagine an employee working remotely who encounters a medical emergency. When they dial 911, responders are initially directed to their employer’s office address, causing a delay in reaching the actual emergency site.

RAY BAUM’s Act

This federal regulation addresses the challenges posed by non-fixed devices and a mobile workforce. It mandates accurate reporting of caller locations, including precise identifiers like street address, building, floor, and room number during 911 calls.

Example: Consider a company using VoIP systems where employees can make calls from various locations. Compliance with RAY BAUM’s Act ensures that when an employee dials 911, responders are immediately directed to their precise location, reducing response time during emergencies.

E911 Solutions

Platforms like RedSky by Everbridge and 911 Inform streamline the process by prompting users to update their addresses upon login. In case of an emergency call, these systems automatically relay accurate location information to the nearest PSAP (Public Safety Answering Point), enabling rapid response.

Example: An employee using a softphone for work purposes experiences a sudden health crisis while away from their usual workplace. E911 services ensure that emergency services are directed to their precise location, regardless of where they work.

NG911 – Next Generation 911

This emerging technology goes beyond E911, notifying designated parties like security teams, managers, or supervisors when an emergency call occurs. It integrates with security systems, activates cameras, and allows remote lockdowns, enhancing response capabilities during crises.

Example: During an emergency, NG911 sends notifications to security teams, enabling them to access live camera feeds from the site and take necessary actions, ensuring employee safety until emergency services arrive.

Mass Notifications

These facilitate quick dissemination of critical safety information to employees through voice calls, texts, emails, and social media, ensuring everyone receives crucial safety instructions.

Example: In the event of a natural disaster or active shooter situation, mass notifications can guide employees on safety protocols, including shelter locations and evacuation routes, minimizing chaos and ensuring a coordinated response.

Automated Compliance & Identity Protection

Telecom systems automate compliance with regulations like HIPAA, PCI, and CMS Medicare call recording, safeguarding sensitive data. They also protect employee identities when using personal devices for work.

Example: By automatically securing sensitive information and concealing personal details on Caller IDs, telecom systems ensure compliance with regulations and shield employees from potential risks like identity theft or harassment.

Conclusion:

By implementing these telecom technology innovations, businesses can reinforce employee safety, fortify their operational resilience, and foster a culture of trust and security within their workforce. As companies strive to overcome the challenges exposed by the pandemic, prioritizing employee safety through technological innovations becomes a critical step toward future success.

Various solutions in the market cater to different business needs and budgets, making it possible for all organizations to enhance their safety standards and protect their most valuable asset – their employees.

At Cady Business Technologies, we help small and medium-sized businesses navigate workplace safety by leveraging telecom technology. Contact us to explore our solutions and take the first step towards a safer, more resilient workplace.

Let’s work together to create a safer future for your employees! Your investment will pay off not only in terms of legal compliance but also by building a solid and loyal workforce that drives success for your business.

FAQs

Q: Are there any additional costs associated with implementing E911 services?

A: Yes, there may be some initial setup and ongoing maintenance fees, but the cost is minimal compared to the benefits of enhanced safety and compliance.

Q: Can businesses customize NG911 to fit their specific needs?

A: Yes, NG911 can be tailored to meet the unique safety requirements of each organization.

Q: Are there any measures in place to prevent false emergency calls from triggering a response?

A: Yes, E911 systems have safeguards in place to verify emergency calls and reduce the chances of false alarms. NG911 also allows designated parties to confirm an emergency before initiating a response.

Q: Can businesses use mass notifications for non-emergency purposes?

A: Absolutely, mass notifications can be used for various purposes, including company-wide updates and announcements. However, having a clear communication policy in place is crucial to avoid overloading employees with non-emergency messages. Overall, the use of mass notifications is determined by each organization’s needs and priorities.

Q: How can businesses ensure compliance with regulations like HIPAA or PCI through telecom technology?

A: Telecom technology systems offer various features like call recording and secure Caller ID masking, ensuring compliance with regulations safeguarding sensitive data. Choosing a telecom provider that provides solutions tailored to specific regulatory requirements is essential.

Q: Is any training required for employees to use these telecom innovations?

A: While some solutions may require initial training, most of the technologies mentioned in this document are user-friendly and easy to use. Telecom providers also offer customer support and training resources to ensure a smooth implementation process.

Q: Are these telecom technology solutions only applicable to office-based employees?

A: No, these innovations can benefit all types of workers, including remote and field employees. E911 services, in particular, can provide accurate location information for employees working from different locations. Overall, these technologies can enhance employee safety regardless of the workplace setting.

Q: Can businesses integrate these emergency response plans with their existing telecom technology systems?

A: Most telecom providers can integrate their solutions with existing emergency response plans. This integration ensures a more seamless and efficient response during emergencies. It is recommended for businesses to discuss this option with their telecom provider to determine compatibility and potential benefits.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Elevating Enterprise Efficiency: Optimizing Your Business Telecom Solution

Posted on by Cady Business Technologies

Efficient communication systems are indispensable for driving growth and maintaining a competitive edge. However, many enterprises are unaware that their outdated telecom solutions may hinder their success.

In this comprehensive guide, we’ll examine four critical indicators that your enterprise telecom solution might be holding your business back and explain how partnering with Cady Business Technologies can improve your communication infrastructure.

1. Enhancing Customer Experience

As a business owner, you understand the pivotal role that a reliable communication system plays in fostering strong relationships with customers, clients, and employees alike. However, if your phone system is outdated, it could be costing you valuable time, money, and, most importantly, customer satisfaction. Here are some key signs that your current telecom solution is falling short:

  • Dropped calls and improper call routing: When calls get lost in queues or are directed to the wrong department, it leads to customer frustration and dissatisfaction.
  • Long hold times: Extended wait times can drive customers away and tarnish your brand reputation.
  • Lack of callback options and self-service features: Offering customers the option to schedule callbacks and access self-service options improves satisfaction and streamlines operations.
  • Poor call quality and limited omnichannel communication: Inconsistent call quality and a lack of communication channels hinder customer interactions and diminish trust in your brand.

By upgrading to a modern telecom solution, you can address these pain points and deliver exceptional customer experiences that set your business apart.

2. Maximizing Productivity and Revenue

A robust telecom system should empower your team to work more efficiently and drive revenue growth. However, outdated systems can hinder productivity and lead to missed opportunities. Here’s how your current telecom solution might be holding your business back:

  • Outages and lack of infrastructure: Downtime disrupts operations and results in lost revenue. Cady Cloud’s high uptime guarantee ensures uninterrupted service, even during network outages.
  • Limited integrations: Seamless integrations with CRM systems and other software streamline workflows and enhance customer interactions.
  • Scalability: Scalable telecom solutions accommodate growth without requiring costly infrastructure overhauls.
  • Employee frustration and high costs: Outdated systems frustrate employees and increase operational costs. Investing in a modern telecom solution improves employee satisfaction and reduces unnecessary expenses.

A modern, state-of-the-art telecom system can help unlock new levels of productivity and revenue generation while optimizing operational efficiency.

3. Mitigating Telecom Solution Security and Compliance Risks

Security and compliance are paramount for modern enterprises, particularly those responsible for safeguarding sensitive data. Your phone system plays a crucial role in ensuring security and compliance, but it could also expose your enterprise to risks such as:

  • Security vulnerabilities: Hackers employ various tactics to target enterprise businesses, including social engineering and cyberattacks. Securing your phone system is essential to protect sensitive data and mitigate financial losses.
  • Compliance requirements: Your phone system should facilitate compliance with regulations such as E911 laws and industry-specific mandates. Failure to comply can result in costly fines and reputational damage.

By working with a provider like Cady Business Solutions, you can implement robust security measures and ensure compliance with regulatory requirements, safeguarding your business and its stakeholders.

4. Leveraging Analytics and Monitoring

A modern phone system provides invaluable insights into your business operations, enabling you to optimize performance and enhance the customer experience. Here’s how analytics and monitoring can drive tangible benefits for your enterprise:

  • Call monitoring: Real-time monitoring and analysis of customer interactions allow you to identify areas for improvement and provide targeted training to your agents.
  • Analytics: Comprehensive analytics enable you to track key performance indicators (KPIs), monitor service level agreement (SLA) performance, and identify trends to make data-driven decisions.

By harnessing the power of analytics and monitoring tools offered by modern phone systems, you can gain actionable insights that drive business growth and improve customer satisfaction.

Conclusion

Your enterprise telecom solution is pivotal in shaping your business’s success. If you’re experiencing any of the signs outlined above, it’s time to consider upgrading to a modern telecom solution provided by Cady Business Technologies.

From enhancing customer experiences to maximizing productivity and ensuring security and compliance, Cady’s innovative solutions are tailored to meet your business’s unique needs.

Contact a Cady technology advisor today to embark on a transformative journey toward streamlined communication and accelerated growth.

FAQs

Q: How can an outdated telecom solution impact my business?

A: Outdated telecom solutions can negatively impact your business, causing dropped calls, long hold times, and poor call quality. These issues can lead to frustrated customers, decreased productivity, and lost revenue opportunities. Upgrading to a modern telecom solution can address these challenges and improve overall efficiency and customer satisfaction.

Q: What are the benefits of upgrading to a modern telecom solution?

A: Upgrading to a modern telecom solution offers numerous benefits, including enhanced customer experiences, improved productivity, and increased scalability. Modern solutions often feature advanced features like omnichannel communication, real-time analytics, and seamless integrations with other software systems. This can result in streamlined operations, better customer service, and, ultimately, higher profitability for your business.

Q: How can analytics and monitoring tools improve business performance?

A: Analytics and monitoring tools provide valuable insights into your business operations and customer interactions. By tracking key performance indicators (KPIs), monitoring service level agreement (SLA) performance, and identifying trends, you can make data-driven decisions that drive growth and improve customer satisfaction. These tools also enable you to identify areas for improvement and provide targeted training to your team, leading to increased efficiency and productivity.

Q: What security and compliance considerations should I consider when evaluating telecom solutions?

A: When evaluating telecom solutions, it’s essential to prioritize security and compliance. Look for solutions that offer robust security features such as encryption, firewalls, and intrusion detection systems to protect sensitive data from cyber threats. Additionally, ensure the solution complies with relevant regulations such as E911 laws, HIPAA, and PCI DSS to avoid costly fines and reputational damage. Choosing a solution provider prioritizing security and compliance will help safeguard your business and ensure peace of mind.

Q: How do I know when to upgrade my current telecom solution?

A: Several signs indicate that it may be time to upgrade your current telecom solution, including frequent outages, limited scalability, and difficulty meeting customer expectations. If you’re experiencing dropped calls, long hold times, or poor call quality, your current solution is likely hindering rather than helping your business. Consulting with a trusted technology advisor can help you assess your current needs and identify the best solution for your business challenges and goals.

Next steps

Speak with a trusted business phone solutions advisor who can help you craft the ideal cloud-based business phone systems for your organization.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

TSI Customer Spotlight: Market & Johnson

Posted on by Cady Business Technologies

With TSI, Market & Johnson Senior System Administrator Austin Derks doesn’t need to worry about their phone system going down. He leads an IT team responsible for keeping the company’s 350 employees connected to customers spanning nine states.

“I’ve worked with TSI for over ten years. They’re very responsive on any issue, big or small, and always there whenever we need them,” Derks says.

Established in 1948, Market & Johnson is one of the Midwest’s leading construction management and general contracting companies, boasting over 75 years of experience in municipal, commercial, education, healthcare, food processing, manufacturing and industrial construction.

With three locations in Eau Claire and La Crosse, Wisconsin and Stillwater, Minnesota, telecommunications are vital to Market & Johnson’s success. The company relies on TSI to ensure its employees can communicate with customers and quickly collaborate on projects.

TSI delivers critical communications solutions

TSI installed the Mitel 250 phone system at all three Market & Johnson locations, which are networked together to enable fast 4-digit dialing. TSI also installed voice and data cabling at each site and provides a unified communications solution that delivers voicemails to email inboxes.

The Mitel 250 is an on-premise phone system that includes features such as:

  • Unified communications
  • Voicemail-to-email
  • Conference calling
  • Call routing and auto attendants
  • Hot desking
  • Phone twinning

“Telecom is important as it helps us stay connected during crucial times,” Derks says. “Whether on a conference call or bidding construction on a building, it’s always important to know we have a good line we can call on.”

TSI provides dependable on-premise phone system support services

For over a decade, TSI has supported Market & Johnson’s phone system to ensure reliable communications that foster business success.

“Whenever I have a question, TSI is always responsive, super friendly and easy to work with. I feel like I’ve built a connection with multiple people I can call, and they’ll get the job done,” says Derks. “If a card blows out in the back or if we need emergency help, they’re always there and always really quick on the draw to get back to us.”

Moving forward, TSI will continue to support Market & Johnson’s on-premise phone system and offer guidance as the company evolves and grows.

Derks would recommend TSI to anyone considering a new telecom provider: “You’re going to get a better experience, everybody there is super friendly, and I would definitely pick them number one.”

Reliable communications and dependable support are vital to Market & Johnson’s success. TSI is proud to be their partner and to ensure communications remain a strength for their team and a differentiator for their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.