Communication technology plays a pivotal role in the success of any business. As companies contemplate transitioning from traditional on-premise phone systems to cloud-based alternatives, several myths often deter them from leveraging the full potential of such an upgrade.
This comprehensive guide aims to dispel these misconceptions and shed light on the true capabilities of cloud phone systems.
Myth 1: The Cloud Isn’t Safe or Secure
Data security is at the heart of any organization. Concerns around safety are understandable, given the responsibility that businesses bear to protect customer and patient data. However, the real risk lies not in migrating to the cloud but in maintaining the status quo.
Contrary to popular belief, cloud phone systems offer robust security features. World-class cloud providers incorporate security measures that most individual companies would find challenging to implement independently.
These include identity and access control, zero-trust environments, data encryption in transit, use, and rest, automated threat detection, incident response and recovery, firewall protection, PCI, HIPAA, ISO, and FedRAMP compliance, 24/7 monitoring, and physical data center security.
Major brands across various industries, such as finance, education, healthcare, aerospace, government, manufacturing, retail, and military, trust these services. Organizations like PayPal, Twitter, UPS, Equifax, The Home Depot, Cardinal Health, Major League Baseball, Goldman Sachs, New York City Cyber Command, Disney, Samsung, Verizon, and The University of Chicago all rely on cloud services provided by Amazon and Google.
When vetting cloud solutions with the same scrutiny applied to in-house security, they can provide greater security and survivability than anything installed in an on-premise phone closet. Look for providers who offer a well-documented Service Level Agreement (SLA), uptime guarantees, a threat mitigation strategy, and documented processes for problem resolution, notifications, and maintenance.
Myth 2: The Cloud is Not Reliable
Many businesses fear that by moving to the cloud, they will be at the mercy of their internet service provider’s reliability. However, this myth no longer holds true with advances in technology and the widespread availability of high-speed internet. Cloud providers often have multiple data centers in different geographic locations, ensuring redundancy and minimizing the risk of service disruptions.
In addition, cloud phone systems come with built-in failover and disaster recovery mechanisms. In the event of a power outage or other emergency, calls can be automatically rerouted to backup devices or alternative numbers. This ensures that businesses never miss important calls from clients or customers.
Myth 3: The Cloud is Too Expensive
The perceived high cost of cloud phone systems is another common myth that deters businesses. The perceived high cost of cloud phone systems is another common myth that deters businesses. While this may have been the case in the early days of cloud technology, it is no longer valid. Cloud solutions offer significant cost savings over traditional phone systems.
For starters, there are no upfront costs for hardware and equipment. Companies also save on maintenance and installation fees, as the provider handles these tasks. Additionally, cloud phone systems often come with flexible pricing options that allow businesses to scale up or down as needed without investing in new infrastructure.
Moreover, cloud phone systems come with advanced features that can increase productivity and efficiency, leading to cost savings in the long run. Features such as automated attendants, call routing, call recording and analytics, voicemail-to-email transcription, and integration with other business applications can improve communication processes and reduce the need for additional tools and services.
Myth 4: You’ll Lose Control Over Your Phone System
There’s a common fear that transitioning to the cloud means surrendering control over your phone system. However, cloud phone systems actually offer more control and flexibility. They allow for omnichannel communications and remote access, improving operational efficiency and productivity.
Cady Business Technologies, for instance, offers both on-premise and cloud phone systems. Whether your business requires a traditional on-premise system or a cloud-based alternative, Cady ensures your communication infrastructure is customized to your needs and performs at its peak. They also offer seamless contact center solutions enabling phone, email, text, chat, and social media communication.
Conclusion
In today’s digital era, sticking with what has always worked may put companies at a competitive disadvantage. Adopting modern technology like cloud phone systems can future-proof communications and equip businesses with the tools they need to compete effectively.
By debunking these myths, we hope to facilitate the decision-making process for businesses contemplating a move to the cloud.
FAQs
Q: Are cloud phone systems as secure as on-premise systems?
A: Yes, cloud phone systems provided by reputable vendors often offer superior security features compared to traditional on-premise systems.
Q: Is migrating to a cloud phone system expensive?
A: While there might be initial costs involved in moving to the cloud, cloud systems often prove to be more cost-effective due to lower maintenance costs and scalable pricing models.
Q: Will I lose control over my phone system if I move to the cloud?
A: No, cloud phone systems actually offer more control and flexibility. They allow for omnichannel communications and remote access, enhancing operational efficiency and productivity.
Q: Can I trust cloud phone systems with sensitive data?
A: Yes, world-class cloud providers incorporate robust security measures, including data encryption, threat detection, and compliance with various security standards.
Q: Is it risky to switch to a cloud phone system?
A: Switching to the cloud shifts risk to the provider. The provider assumes responsibility for fulfilling the Service Level Agreement (SLA), including mitigating potential cyberattacks.
Cady Business Technologies is proud to be a Mitel Gold Partner.
Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.
Contact us today to help create a plan that will support your business needs and budget.
