Author: cady

TSI Customer Spotlight: Scholze Ace Home Center

Posted on by cady

TSI has provided reliable telecommunications services for Scholze Ace Home Center in Black River Falls, Wisconsin for over 37 years. Store owner Dan Scholze succinctly sums up his reasons for the long-term partnership: “The people. The service.”

Founded in 1984, Dan’s company is a full-service Ace Hardware store providing a full line of hardware, lumber, and building materials to service contractors and do-it-yourselfers throughout Jackson County.

Recently, Scholze Ace Home Center switched from an on-premise phone system to a cloud business phone system. The adjustment wasn’t without challenges, but Dan says TSI was there with guidance and support every step of the way. Here’s why Dan and Scholze Ace Home Center continue to partner with TSI in a business relationship that’s nearly four decades strong.

Reliable Cloud Business Phone System

Dan says reliability is paramount for his business, and TSI’s solutions help his team of 35 employees keep up with call volume and deliver the exceptional service they promise to their customers.

“The phone doesn’t quit ringing, and communication is the bottom line,” he says. “Forever, the phone has been how you communicate when you’re not on-site or in person. Obviously, it’s not as critical with email and texting, but most of the time in retail, a lot of the information that customers need goes through the phone system.”

Expert Guidance

Scholze Ace Home Center has upgraded its phone system multiple times over the past 37 years, and Dan says he appreciates how TSI acts as an advisor – not a salesperson – to recommend solutions that meet his company’s needs. He even has a letter from 1991 in which he expressed his satisfaction with TSI’s service and support.

I’ve always felt like they’ve listened to our needs. When we first started, they didn’t try to sell me a system that was oversized or too big for what I needed,” he says. “When we were ready to grow, they were there with the next step. They understand our business and our needs, and they respond accordingly.”

Overcoming Cutover Challenges

Though Scholze Ace Home Center had long been on an on-premise phone system, Dan said they decided to switch to the cloud to modernize their communications. Though he found the new cloud business phone system reliable and packed with advantageous features, the transition wasn’t without challenges as his staff needed to learn how the new system worked and differed from their previous system. TSI was there to help.

“Every time a new system comes in, we have to learn the new dynamics of it. Just like a computer system, it takes time to get used to all those new features. That doesn’t mean it’s bad. Change always means an adjustment of some sort, and you have to go with the flow if you’re going to be in business in this time frame in history,” Dan says. “There were some cloud features we liked, and some we did not like, and the TSI folks worked really hard to find solutions. They helped us work through what few bugs we experienced in a timely manner. The TSI people are fantastic, and that’s why we’ve stayed with them.”

The staff of Scholze Ace Home Center pose for a group picture
The crew at Scholze Ace Home Center

Ongoing Support

Beyond reliable phone service and guidance, Dan says people and service are the most important reasons Scholze Ace Home Center continues to partner with TSI.

“It’s the service and the people that work there. They’ve taken care of us. Some of the primary technicians have been with us from the beginning. They know our system and if and when we ever have a problem, we’re roughly an hour away from Eau Claire,” he says. “I don’t believe we’ve ever waited more than a couple hours and they have service people down here if we have an outage or another problem. A lot of times, they can fix it over the phone. Believe me, I get a lot better service with TSI than I did with the phone line carrier.”

Overall, Dan says he’s very satisfied with TSI’s support and training, and over the years, he’s had no reason to shop around for other vendors.

“Hardware and retail are relationship businesses, so those relationships are important,” he says. “I would tell anybody that, from my experience, TSI’s service is second to none.”

Reliable communications and expert service are vital to business success. TSI is proud to partner with Scholze Ace Home Center and ensure communications remain a strength for their team and their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Enhancing Enterprise Safety with Business Communications Technology

Posted on by cady

Ensuring safety within enterprise businesses is of utmost importance, considering the many threats they face. Leveraging communications technology is indispensable for preventing and responding to these threats, fostering a safer environment, and contributing to overall success.

Addressing Workplace Violence, Injuries, and Health Emergencies

Workplace violence presents a significant risk, underscored by alarming statistics. From active shooter situations to health emergencies like heart attacks, swift response is paramount.

E911 Compliance

Adhering to regulations such as Kari’s Law and RAY BAUM’s Act guarantees accurate 911 caller location reporting, automatic notifications, and direct dialing capabilities, effectively averting tragic scenarios.

Advanced Emergency Response

Innovations such as geofencing and mapping offer precise caller locations and emergency response capabilities, aiding both on-site personnel and external responders.

Remote Lockdown and Security Integration

The integration of remote lockdown features enables administrators to secure facilities swiftly. Coupled with security camera integration, real-time visual verification during emergencies becomes possible.

Silent Panic Alarms and Mass Notifications

Silent panic alarms enable discreet alerts to law enforcement, while mass notifications ensure critical messages reach all stakeholders promptly, enhancing overall response efficacy.

Mitigating Severe Weather, Fire, and Natural Disasters

Enterprises are susceptible to severe weather events, fires, and natural disasters, all of which can disrupt operations and jeopardize lives. Communications technology plays a pivotal role in response and mitigation strategies.

Key Measures Include:

  • Mass Notifications: Instant dissemination of critical messages guides employees safely during emergencies.

  • E911 and NG911 Technologies: Automated notifications and precise location reporting aid emergency responders and on-site personnel, facilitating rapid response efforts.

  • Redundancy and Remote Work Capabilities: Built-in redundancy and remote work capabilities ensure operational continuity, even in the face of infrastructure disruptions.

  • Dedicated Emergency Lines: Facilitating swift communication with emergency services aids in early intervention during crises.

Addressing Cybersecurity Threats

Cybersecurity remains a significant concern for enterprises, with hackers employing various tactics to infiltrate systems. Communications technology offers robust defenses against these threats.

Strategies Include:

  • System Settings and Firewalls: Proactive measures such as blocking international calling and deploying firewalls help prevent unauthorized access.

  • Multi-Factor Authentication and Encryption: Additional layers of security, including multi-factor authentication and encryption, safeguard sensitive data from unauthorized access.

  • Device Management Policies and Backups: Implementing strict device management policies and maintaining regular backups mitigate risks associated with employee devices and data loss.

Ensuring Compliance and Mitigating Legal and Reputational Damages

Compliance with laws and regulations is crucial for protecting against legal penalties and reputational harm. Communications technology provides solutions to ensure adherence to various regulatory requirements.

Key Strategies Encompass:

  • Secure Handling of Protected Data: Adherence to regulations like HIPAA and PCI is facilitated through secure handling and storage of sensitive information.

  • Automated Compliance with E911 Laws and PCI Regulations: Automation of compliance processes ensures adherence to laws such as Kari’s Law and RAY BAUM’s Act, as well as PCI regulations.

  • Accessibility Compliance: Technological aids such as real-time captioning and text telephones ensure effective communication with individuals with disabilities, meeting ADA compliance standards.

Conclusion 

The integration of communications technology into enterprise safety strategies is imperative for mitigating risks, ensuring regulatory compliance, and safeguarding both individuals and the organization as a whole. Consult a trusted technology advisor for further guidance on leveraging communications technology for enhanced safety.

FAQs 

How can communications technology enhance enterprise safety?

Communications technology offers solutions for addressing workplace violence, injuries, and health emergencies, mitigating severe weather events and natural disasters, safeguarding against cybersecurity threats, and ensuring compliance with laws and regulations.

Using communications technology, what are some key measures in mitigating severe weather events and natural disasters?

Some key measures include mass notifications, E911 and NG911 technologies, built-in redundancy and remote work capabilities, and dedicated emergency lines for swift communication with emergency services. Additionally, integrating remote lockdown features and security camera integration can aid in real-time visual verification during emergencies.

How does communications technology help mitigate cybersecurity threats?

Strategies such as system settings and firewalls, multi-factor authentication and encryption, and device management policies and backups can help prevent unauthorized access to sensitive data and systems. Additionally, implementing security protocols and training employees on cybersecurity best practices can enhance overall security.

What role does communications technology play in ensuring compliance with laws and regulations?

Communications technology offers solutions for secure handling of protected data, automated compliance with E911 laws and PCI regulations, and accessibility compliance for individuals with disabilities. Adhering to these requirements helps mitigate legal and reputational damages.

How can businesses ensure they are leveraging communications technology effectively for safety?

Businesses should work with trusted technology advisors who can assess their unique needs and recommend the most appropriate solutions. Regular training and updates on best practices can also help ensure the effective and efficient utilization of communications technology for safety purposes. Moreover, conducting regular audits and testing can help identify potential vulnerabilities and address them proactively.

Ultimately, having a comprehensive safety plan that integrates communications technology is crucial for mitigating risks and protecting both employees and the organization.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Customer Spotlight: McDonough Manufacturing

Posted on by cady

Matt Tietz is no stranger to global trade. His company, McDonough Manufacturing, has been building and shipping custom sawmill machinery worldwide for more than 135 years and he relies on TSI for global communications.

Founded in 1888 in Eau Claire, Wisconsin, with satellite facilities in New Brunswick, Canada, McDonough Manufacturing builds large-scale edgers, resaws, carriages and bandmills up to 20 feet tall for sawmills throughout North America, South America, Europe, Australia and New Zealand.

Though McDonough Manufacturing works with major customers across the globe, Matt trusts his company’s mission-critical communications to Eau-Claire-based TSI. Here are five reasons why.

1. Personalized Solutions

For more than 30 years, TSI has provided personalized telecom solutions that help McDonough Manufacturing cater to its customers’ unique needs. For example, TSI installed and supports the company’s on-premise business phone system, including all hardware and unified communications software.

TSI also provides McDonough Manufacturing’s landline phone service. Matt says his company previously used a national carrier for landline service but switched to TSI after finding the national carrier difficult to work with. TSI offered clear, easy-to-understand billing and exceptional support.

“The national carrier was huge, so you never knew who to call about issues and you would get different, random people calling you, and you didn’t know why,” Matt says. “We would get three invoices for different services, and it was a struggle to understand what we were paying for. The national carrier was cumbersome, so it was a no-brainer to switch to TSI.”

McDonough Manufacturing currently uses VoIP phones, but before switching to VoIP, TSI helped the company keep its previous phone system operational for as long as possible.

“We had an outdated system for our phones and TSI kept it running until we made the change to VoIP. They weren’t one of those providers who said it’s obsolete and won’t work,” he says. “We had challenges with the aging system, and in this day and age, having someone who can still work on a system that’s 30 years old and keep it going is a feather in their cap. It made it an easy decision for who to go with for our next phone system.”

2. Expert Guidance, Support and Reliability

VoIP promised to expand McDonough Manufacturing’s capabilities and improve reliability, but after decades of traditional copper service, the company was understandably apprehensive about making the switch. Would the new system be high quality? Would it drop calls or lose Internet?

“There was a little hesitation around switching to VoIP because it was new to us and because of how important a phone system is for a company like ours. We didn’t want to screw anything up,” he says.

TSI offered expert guidance, support and training before, during and after the cutover.

“TSI provided us with various options. We had a very good salesperson who was not pushy and did not oversell us,” Matt says. “They asked all the pertinent questions and pre-set up the system. It was clear they had done this before and had a good process, and I was very impressed with their thorough planning and their implementation to go live.”

Reliability is crucial to success, and Matt says he appreciates that his company can depend on TSI: “We don’t want to worry about our phone system, and with TSI, it has been very reliable.”

3. Remote Communications

McDonough Manufacturing’s reps routinely travel the country, attending conferences and trade shows to maintain personal relationships that drive business success. Telecom plays a crucial role in fostering relationships when their reps are on the road.

For example, the company can instantly forward incoming calls to their reps, whether they’re in the office or in California, so customers don’t have to wait to speak with their preferred contacts. Matt says this feature enables McDonough Manufacturing to have many traveling salespeople dispersed around the country while still providing personalized service – a huge benefit for their team.

“Our customers absolutely demand being able to communicate whenever they want,” Matt says. “There is no automated system here to press ‘1’ to talk to sales. A human being answers all our phone calls and that’s intentional. It’s important to our customers to have that connection, whether it’s face-to-face or a human being that picks up the telephone.”

4. Enhanced Communications and Adaptability

McDonough Manufacturing’s customers value face-to-face communications, but that became challenging – and even impossible – during the COVID-19 pandemic. TSI helped McDonough Manufacturing with video conferencing that allowed them to have remote face-to-face conversations with customers.

“Our industry is an old industry, and face-to-face communications are paramount. Our customers invest hundreds of thousands and even millions of dollars in sawmill machinery. When someone makes that commitment, it’s a several month process, and our customers prefer face-to-face visits,” Matt says. “TSI enabled us to do video conferences when we couldn’t meet customers in person.”

Matt and Sue Tietz Celebrating Mothers

5. Shared Values and Relationships

McDonough Manufacturing has been in Matt’s family for four generations and was previously owned by his mother, Sue Tietz, who currently serves as President and CEO. Matt says his company partners with TSI not only for its reliable service and quick, expert support, but also for its shared values and commitment to long-term relationships.

“The fact that TSI is local is a big deal to us. We’re a family business, so the things that we think our customers appreciate, TSI has those same qualities,” he says. “Being local, they’re able to come to our facility. If we really need something, they’re just minutes away, and that’s tremendous.”

Matt adds that working with TSI offers distinct advantages over national carriers.

“It’s nice to work with a local company and know who you’re calling,” he says. “Good old-fashioned service still hasn’t lost its value.”

Reliable communications and expert service are vital to business success. TSI is proud to partner with McDonough Manufacturing and ensure communications remain a strength for their team and their business.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

The Advantages of Buying Local for Phone Systems: A Comprehensive Guide

Posted on by cady

Choosing the right business phone system provider is a critical decision with far-reaching implications for your long-term communications success. This comprehensive guide explores the advantages of selecting a local phone system provider over national or global alternatives.

While it may be tempting to purchase and install a phone system from a well-known national or global provider, there are numerous benefits to choosing a local company. Here are just a few of the advantages you can expect when buying local for phone systems:

When you work with a local phone system provider, you’ll receive personalized service tailored to your specific needs and budget. Local providers understand businesses’ unique challenges and opportunities in your area, like preferred circuit providers, local regulations, and communication preferences. This specialized knowledge allows them to offer customized solutions and support that national companies may not be able to provide.

Business Advantages of Choosing a Local Provider

Local phone system providers offer unique business advantages that set them apart from their national and global counterparts. These advantages can be broadly categorized into several key areas:

Solution Design – Local providers embrace a customized approach to meet your specific business needs, offering solutions tailored to your unique requirements. They go beyond one-size-fits-all solutions, providing on-site guidance and greater control over your phone system.

Knowledge of the Local Market – Local providers possess an intimate understanding of the local telecommunications landscape, enabling them to address the specific challenges faced by the business community. Their relationships with local vendors and government entities provide valuable insights and facilitate seamless solutions.

Regulatory Compliance – Local providers are well-versed in local laws and regulations, including 911 phone system regulations and fire system rules. Their expertise helps you maintain compliance, avoiding costly fines and potential crises.

Superior Customer Service – Local providers prioritize enhanced performance and reliability. They leverage their knowledge to optimize existing infrastructure and assist businesses in providing top-notch customer service.

Rapid, Responsive Support – Local providers offer instant phone, email, and chat support, backed by the advantage of proximity. With local support teams just minutes away, you can count on quick resolution of issues, eliminating communication barriers often encountered with remote support.

Relationship Focus – Local providers view clients as more than just numbers. They recognize and embrace their role as part of the local community, resulting in a strong focus on building lasting relationships. This relationship-driven approach translates into exceptional support.

Local Supply Chain – In a world where supply chain disruptions have become commonplace, local providers shine. They typically have essential components readily available, ensuring timely equipment delivery and minimizing operational downtime.

Emergency Response – Local providers excel in responding swiftly and effectively to local emergencies, whether caused by severe weather or natural disasters. Their familiarity with the local context allows them to proactively address connectivity issues during crises.

Community Advantages of Choosing a Local Provider

Beyond the direct benefits to your business, opting for a local phone system provider also yields significant advantages for your community:

Keep Resources Local – Supporting a local provider keeps money within your community, bolstering the local economy and contributing to tax-funded local infrastructure. It’s an investment in the growth and sustainability of your community.

Job Creation – Local phone system providers generate employment opportunities within the community. When you choose a local provider, you’re investing in your business and supporting your neighbors and friends, who, in turn, contribute to the local economy.

Community Relationships – Collaborating with a local provider fosters relationships that transcend the scope of phone systems. These relationships lead to valuable insights into your unique needs and challenges and can extend to collaboration on local causes.

How to Choose the Right Local Phone System Provider

Now that you’ve recognized the merits of choosing a local provider, the next crucial step is selecting the best fit for your business. Here are some key criteria to consider:

Resources to Meet Your Needs

Ensure your chosen provider possesses the technical proficiency, industry certifications, and relevant experience to meet your specific requirements. Look for a provider that can design reliable, custom solutions tailored to your needs.

Accessible and Robust Support

Reliable support is essential for maintaining a well-functioning phone system. Seek a provider that offers 24/7 support and can quickly dispatch on-site technicians when necessary.

Investment in Employees

Choose a provider that hires locally, contributing to job creation and ensuring that technicians are well-acquainted with your telecommunications landscape. Look for providers committed to continuous employee training and up-to-date with industry developments.

Impeccable Reputation

Reputation matters. Seek referrals from other businesses, peruse online reviews, and gauge social media feedback to evaluate a provider’s track record. Align your business with a reputable, community-minded provider that shares your values.

In conclusion, selecting a local phone system provider is a strategic choice that offers a multitude of advantages for both your business and your community. By following these guidelines and conducting due diligence, you can find a local provider that meets your technical needs and aligns with your commitment to community support.

FAQs

Why should I consider choosing a local phone system provider over a national or global alternative?

Choosing a local provider offers personalized service tailored to your specific needs and budget. They understand local regulations, communication preferences, and challenges unique to your area, providing customized solutions and support that national companies may not offer.

What business advantages do local phone system providers offer?

Local providers offer tailored solutions, knowledge of the local market, expertise in regulatory compliance, superior customer service, rapid support, a relationship-driven approach, a reliable local supply chain, and efficient emergency response, all of which contribute to enhanced business performance.

How does opting for a local phone system provider benefit my community?

Supporting a local provider keeps resources within your community, contributes to the local economy, and creates job opportunities locally. Collaborating with local providers fosters community relationships and supports local causes, leading to a more connected and vibrant community.

What criteria should I consider when choosing a local phone system provider?

When selecting a local provider, consider factors such as their technical proficiency, industry certifications, experience, accessibility of support, investment in employees, reputation, and alignment with your business values. Ensuring these criteria are met will help you find a provider that meets your technical needs and supports your commitment to community support.

How can I ensure I make the right choice when selecting a local phone system provider?

To make the right choice, conduct thorough research, seek referrals from other businesses, read online reviews, and gauge social media feedback to evaluate a provider’s track record and reputation. By aligning your business with a reputable, community-minded provider that meets your technical requirements, you can ensure a successful partnership that benefits both your business and your community.

Contact us today to explore how we can assist you in designing, installing, maintaining, and supporting a robust and tailored phone system that caters to your unique needs.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Customer Spotlight: City of Crystal

Posted on by cady

Cady Business Technologies has proudly supported the City of Crystal’s telecommunications for over ten years, so when the city became frustrated with an unreliable PRI system provided by another vendor, they naturally turned to Cady for a solution.

Here’s why System Administrator Matthew Haga trusts Cady to deliver reliable phone service that keeps the City of Crystal running.

Reliable communications are crucial to government operations

Telecom is critical to providing government services for the City of Crystal’s citizens, businesses and vendors.

Matthew Haga, City of Crystal Systems Administrator in front of their new Mitel on-premise phone system“Our phone system is frequently the first point of contact for citizens with questions or who need city services,” Haga says. “This could be as simple as wondering how to obtain a dog license or as crucial as needing police sirens. Cady helps us keep those lines of communication open.”The Minnesota municipality has long relied on Cady to support its Mitel on-premise phone system, which connects 130 employees across three locations to the 23,000 citizens they serve. In 2021, Cady helped the City of Crystal transition from an unreliable Primary Rate Interface (PRI) system to SIP service.

“Our older PRI system, and more specifically, the lines feeding it, had become increasingly unreliable – and it was clear that the provider was no longer investing in that technology,” Haga says.

Problems included downed POTS lines, frequent call quality issues and lost communication with cell service providers. For example, one day, the City of Crystal couldn’t take calls from Verizon cell phones.

“It got to the point where almost monthly there was some kind of issue, so we moved to SIP service with Cady,” Haga says. “Cady made moving to their SIP solution painless, allowing us to utilize our existing relationship with them for roughly the same cost. We have had no issues since moving to Cady.”

Trusted relationships foster long-term partnerships

An expert in his own right, Haga oversees every aspect of the City of Crystal’s IT services. He says he appreciates having Cady on call for issues like hardware failures and setting up complex call trees.

“I am a department of one when it comes to IT for the City of Crystal, and I couldn’t do my job without Cady backing me up,” he says. “It is nice knowing that when I do have ‘deep in the woods’ issues that I’m unable to address as more of an IT generalist, I can reach out to Cady to do the heavy lifting.”

Strong relationships foster long-term partnerships, and Haga says that Cady Technology Advisor Amy Robinson always provides expert guidance – never a sales pitch. Whenever the City of Crystal considers a new purchase, Cady outlines options at each end of the spectrum.

“Cady isn’t pushy in any way. Their support staff and sales staff understand the financial constraints that businesses face and are realistic when suggesting future upgrades and the expected longevity for capital improvements,” Haga says.

For example, when the City of Crystal was exploring a switch from on-premise to a cloud-based phone system, Cady suggested they wait until their current system reached the end of its lifecycle.

“Cady has been great about finding ways to save us money, planning for when hardware reaches the end of its lifespan, and looking toward the future with more advanced capabilities,” Haga says.

White Glove service means worry-free support

Cady continues to provide ongoing support for the City of Crystal’s Mitel on-premise phone system and SIP services. Haga says Cady is always available with quick, professional service, resolving most issues within an hour.

When there was a hardware failure on one of the city’s servers, Haga was impressed that Cady technicians were on-site during the initial upgrade and stayed on-site until the server was back up and running.

“Cady’s support team has never let me down. I am always impressed by the depth and knowledge shown by their employees,” he says. “I know that if I reach out to Cady, whether for a purchase or support, the issue will be addressed with competence and confidence.”

Haga offers this advice for anyone considering partnering with Cady: “I will give the highest praise that I can think of in the IT world. There are some vendors, products or people that you worry about. Cady isn’t one of them. Every interaction I’ve had with their staff has been handled professionally, quickly and honestly.”

Reliable communications and white glove service are vital to government operations. Cady is proud to partner with the City of Crystal and ensure communications remain a strength for their team and municipality.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Cost-Effective Communication Strategies for Small Businesses

Posted on by cady

An effective business communication system is the backbone of every successful operation. From keeping your team connected to providing exceptional customer service, a solid communication infrastructure can mean the difference between thriving and merely surviving in the competitive market. However, establishing and maintaining robust communication systems can be costly, especially for small businesses and startups with limited resources.

Understanding the critical balance between cost and performance is vital to optimizing your communication strategy. This guide will detail how your business can reduce communication system costs without sacrificing efficiency and performance.

The Importance of Efficient Communication Systems 

The role of communication in business is unequivocal. It streamlines operations, fosters team collaboration, and enhances customer interactions, all contributing to the bottom line. The agility and responsiveness enabled by a well-designed communication system are invaluable for a small business or startup.

Yet, despite its importance, the cost of communication technology and services remains a significant concern for many small businesses. High overheads from traditional phone systems, outdated software, and premium service packages can quickly consume a large portion of a business’s budget, inhibiting growth and investment in other areas.

Understanding Your Business Communication Needs

Before implementing cost-saving strategies, it’s crucial to have a clear understanding of your business’s unique communication requirements. Not all features or communication channels may be necessary for your specific operations.

Different Types of Communication Technologies 

The market is rich with business communication technologies, including voice over Internet Protocol (VoIP) systems, business texting services, video conferencing solutions, and more. Each serves a distinct purpose and caters to different facets of business communication.

Assessing Your Business Communication Requirements

Conducting a comprehensive needs assessment can help you identify and prioritize the communication tools that align with your business goals. Consider factors such as the size and structure of your team, customer preferences, and the nature of your industry’s communication demands.

Strategies for Reducing Communication System Costs

Once you’ve established your business’s communication needs, it’s time to explore various strategies for cost optimization.

Switching to Digital Communication Platforms

Digital platforms offer a wide range of communication services under one umbrella, promoting a unified user experience and reducing the need for multiple service subscriptions. In one package, solutions like Microsoft Teams, Slack, and Google Workspace provide IM, video conferencing, and file sharing.

Implementing Cloud-Based Communication Tools

Cloud-based tools eliminate the need for on-premises hardware, reducing upfront costs and ongoing maintenance. Additionally, they offer scalability, allowing you to pay for what you use and easily adjust service levels as your business grows.

Re-Negotiating Contracts with Service Providers

Don’t underestimate the power of negotiation. If you’ve been a loyal customer or your business can commit to a longer-term contract, service providers may be willing to offer better rates or exclusive deals that significantly lower your communication expenses.

Case Studies and Success Stories

Real-world examples can provide valuable insights into the cost-saving potential of different communication strategies. Here are two recent Cady success stories:

  • Case 1: A boutique marketing agency switched from a traditional phone system to a VoIP service, reducing overall communication costs by 30%. The new system allowed for seamless remote work and scalable services to accommodate their growing client base.

  • Case 2: A tech startup adopted a digital communication platform that integrated with their project management software. This consolidation of services saved on subscription fees and improved team productivity by centralizing their workflows.

Future-Proofing Your Communication System

As your business grows, so will your communication requirements. Future-proofing your approach is important to ensure your system remains cost-effective in the long term.

Strategies for Ensuring Scalability

Plan for scalability from the outset. Ensure that your communication tools and services can grow with your business without incurring exorbitant upgrade costs.

Regular Assessment and Updates

Periodically review your communication system and update it with the latest solutions that offer enhanced features at competitive prices. Staying abreast of technological advancements will keep you one step ahead while controlling costs.

Conclusion

By carefully assessing their needs, exploring the right technologies, and staying adaptable, small businesses and startups can dramatically reduce communication system costs. This strategic approach not only saves money but also enhances the efficiency and effectiveness of their business operations.

For those ready to take the leap, consider the strategies mentioned above as starting points for your cost-effective communication overhaul. Remember, in an era where agility and frugality are prized, optimizing your communication system could be one of the smartest investments you can make.

Feeling inspired to take control of your business’s communication infrastructure? Don’t hesitate to begin implementing these cost-effective strategies. Your company, your team, and your bottom line will thank you.

The Cady Approach to Business Communication Systems

At Cady Business Technologies, we understand the importance of cost-effective and efficient communication for small businesses. That’s why we offer a range of customizable solutions that cater to your unique needs without breaking the bank. Our team of experts can help you assess, strategize, and implement a communication system that maximizes value while minimizing costs. Contact us today to learn more about how we can support your business’s growth and success. So why wait? Start optimizing your communication system today, and watch your business thrive!

FAQs 

How can I assess my business communication system needs?

Consider factors such as team size and structure, customer preferences, and industry communication demands.

What types of strategies can help reduce communication system costs?

Switching to digital platforms, implementing cloud-based tools, and negotiating contracts with service providers are all effective methods for cost optimization.

How can I future-proof my communication system?

Plan for scalability, and regularly assess and update your system with the latest technologies to ensure long-term effectiveness.

Why is it important for small businesses to optimize their communication systems?

A cost-effective and efficient communication system can improve team productivity, enhance customer satisfaction, and ultimately help drive business growth and success. So don’t wait; start optimizing today!

How can Cady Business Technologies help my business with its communication needs?

We offer customizable solutions and expert support to help you strategize, implement, and maintain a cost-effective communication system. Contact us today to learn more! End of Document

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

Preparing Your Network for VoIP: A Step-by-Step Guide for a Seamless Transition

Posted on by cady

At Cady Business Technologies, we understand that a seamless transition to VoIP (Voice over Internet Protocol) can significantly enhance your business communications while reducing costs.

In this comprehensive guide, we’ll take you through getting your network ready for VoIP, covering everything from the benefits of switching to preparing your office environment, remote staff, and important considerations.

Why Switch to Voice over Internet Protocol?

VoIP (Voice over Internet Protocol) is revolutionizing business communications by converting voice into data and offering several distinct advantages over traditional analog calling methods. Here’s why you should consider making the switch:

Enhanced Business Communications: VoIP phone systems integrate voice, data, and video on a single network, providing advanced features such as auto attendants, hot desking, softphones, video calls, call flipping, call whispering, automatic call recording, CRM software integration, caller ID, call monitoring, and voicemail-to-text.

Cost Savings: By switching, companies can save up to 75% on operational costs and 30% on phone bills. Savings come from moving to cloud-based VoIP systems, including cost-effective local and long-distance services.

Empower a Mobile Workforce: VoIP allows your team to work from anywhere with an Internet connection, making it ideal for remote teams and hybrid working arrangements.

Scalability: VoIP phone systems can easily scale as your business grows, without the need for costly infrastructure upgrades.

Preparing Your Office for VoIP

To ensure a smooth transition to VoIP within your office environment, follow these steps:

Evaluate Your Needs:

Determine the number of employees, workstations, remote workers, device types, and whether you plan to scale in the future.

Update Office Infrastructure:

  • Cabling: Upgrade to Cat 5e or Cat 6 cabling suitable for data transfer, or use existing Cat 5 cables in a piggyback configuration.

  • Switches and VLAN: Implement Layer 3 switches to prioritize voice traffic and consider using VLANs to separate voice and data traffic.

  • Power Supply: Invest in PoE (Power Over Ethernet) switches for VoIP phones to avoid the need for separate power adapters.

  • Firewall: Adjust your firewall settings to accommodate VoIP traffic.

  • Wireless: Ensure your wireless network supports VoIP Quality of Service (QoS) settings.

Preparing Remote Staff for VoIP

As more employees work remotely, it’s essential to prepare your network for remote VoIP access:

Laptops and Softphones: Ensure laptops meet minimum hardware specifications and provide business-class headsets for better audio quality.

Physical IP Phones: If providing physical IP phones for remote use, choose models with wireless connectivity and provided power supplies.

Mobile Devices: Cloud-based mobile apps can act as extensions of your network but ensure proper firewall configuration for on-premise VoIP systems.

VPNs: Implement Virtual Private Networks to securely connect remote employees to your office network, considering bandwidth and port requirements.

Important Considerations

In the final part of our guide, we’ll cover additional critical considerations:

Quality of Service (QoS): Ensure adequate bandwidth, low latency, and identify and resolve latency issues with your Internet Service Provider (ISP).

Enhanced 911 (E911): Comply with federal regulations and allow mobile VoIP users to update their locations.

Porting Numbers: Confirm that your existing phone numbers can be ported to your new service.

Fax and Analog Lines: Address analog lines for fax machines, alarms, and elevators, considering solutions like Single Line Adapters or VoIP fax services.

Security: Secure your system by configuring your firewall correctly, using strong passwords, and following provider recommendations.

Next Steps

Consult with a trusted provider to assess your current infrastructure and plan a seamless transition.

Cady Business Technologies is proud to be a Mitel Gold Partner, offering reliability and expertise for your Mitel solution. We are here to support you on your journey to a more efficient and cost-effective business communication system. Contact us today to help create a plan that will support your business needs and budget.

FAQs

Q: Will I need to upgrade my internet connection for VoIP?

Answer: It depends on your current bandwidth and the number of concurrent calls you expect to make. Consult with a provider to evaluate your needs.

Can I keep my existing phone numbers when switching?

In most cases, yes. Consult with your provider about porting options.

Is VoIP secure?

It can be if proper security measures are taken, such as configuring firewalls and using strong passwords. Consult with your provider for recommendations.

Can I use my existing analog devices with VoIP?

Yes, there are options for using analog devices, such as Single Line Adapters or VoIP fax services. Consult with your provider for the best solution for your business needs.

How will VoIP benefit my business?

It offers enhanced communication features, cost savings, scalability, and the ability to empower a mobile workforce. Consult your provider for more information on how it can benefit your business.

PRI Prices are Skyrocketing (up to $1,500/mo). Here’s How to Beat the Shocking Price Hikes

Posted on by cady

Imagine receiving a notice from your phone carrier that your rate is increasing from $90/month to $1,500 or more – starting next week.

Unfortunately, that’s an all-too-common scenario as carriers continue to decommission traditional analog copper phone lines. Also known as Plain-Old Telephone Service (POTS), these analog lines are the backbone of the PRI and T1 service many businesses rely on.

If your business uses traditional analog lines but hasn’t received a price increase notice yet, you will undoubtedly receive it soon.

The good news is you can beat the shocking price hikes by switching to SIP or a hosted cloud phone system – but you must act fast. Here’s what you need to know:

  • The FCC mandated that all POTS lines in the U.S. be replaced with an alternative service by August 2022

  • In response having to maintain increasingly expensive copper phone lines and telephone pole infrastructure for a dwindling number of customers, major carriers have been dropping support and raising prices dramatically – sometimes doubling or tripling per-line costs – often with very little notice

  • There are two ways to beat the price hikes: upgrade to SIP (to keep your on-premise phone system) or move to a hosted cloud system

  • It’s critical to act now. If you wait too long and your carrier gives little notice, there won’t be enough time to port or keep your phone numbers before the price increase goes into effect

Your Cady technology advisor is on standby to help you beat the price hikes. We’ll work with you to determine the most cost-effective solution for your unique business needs. Get your free consultation today.

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.

Contact us today to help create a plan that will support your business needs and budget.

The True Cost of E911 Noncompliance: A $40 Million Tragedy

Posted on by cady

The FCC lists fines for E911 compliance violations, but civil lawsuits can prove far more financially devastating.

How much do you think an E911 compliance violation could cost your organization? $500? $5,000? $50,000?

Try $40 million – or more.

While the FCC outlines fines for E911 violations, the true cost of noncompliance is potential tragedy and a wrongful death judgment that could easily put most companies out of business.

Yet many organizations – including businesses, hospitals, schools, municipalities, and event venues – unknowingly fail to comply with Kari’s Law and RAY BAUM’s Act, the federal regulations that govern E911 for multi-line telephone systems (MLTS). Moreover, some schools are noncompliant with Alyssa’s Law, a relatively new statute adopted by six U.S. states.

Here, we offer an overview of the E911 laws and the true cost of noncompliance, plus explain how to ensure your organization is compliant to prevent devastating outcomes.

Consult our Compliance Experts

Cady’s technology advisors are well-versed in the E911 laws and how to automate compliance with communications technology. Prevent tragedy and avoid costly penalties – schedule your free consultation today

Get a free consultation

Summary

  • E911 violations can carry fines of up to $10,000 plus $500 per day, per device

  • Wrongful death lawsuits are costlier. Jurors in one case awarded a family more than $40 million. Another case was settled for $8 million

  • Organizations must prioritize compliance with Kari’s Law, RAY BAUM’s Act, and Alyssa’s Law (for schools) to prevent tragedy, reputational damage, expensive fines, and devastating lawsuits

Kari’s Law and RAY BAUM’s Act

The FCC has two major E911 mandates for organizations with multi-line telephone systems: Kari’s Law and RAY BAUM’s Act. 

Kari’s Law

The law was named after Kari Hunt, who was murdered by her estranged husband in a Texas hotel room in 2013. Kari’s nine-year-old daughter attempted multiple 911 calls but couldn’t get through because she didn’t know the phone system required an access code to reach an outbound line.

Kari’s Law states that multi-line telephone systems must:

  • Support direct dialing 911 (no access codes such as “9”)

  • Notify a central on-site location OR an off-site location where someone is likely to see it

  • Relay a callback number

  • Relay caller location information

RAY BAUM’s Act

RAY BAUM’s Act mandates that all phones send accurate, dispatchable location information to Public Safety Answering Points (PSAPs), including enhanced location identifiers such as building, floor, wing, and room number.

Related: How Telecom Makes Employees Safer

Penalties for Kari’s Law and/or RAY BAUM’s Act Noncompliance

FCC Fines

The Code of Federal Regulations outlines fines of up to $10,000 plus $500 per day, per device, for violating Kari’s Law and/or RAY BAUM’s Act. However, those fines aren’t fixed, and actual penalties could vary on a case-by-case basis. 

Civil Lawsuits

More severe penalties can come in the form of civil lawsuits. In 2018, a jury awarded Kari Hunt’s family $41.55 million in a wrongful death suit that claimed the hotel was negligent for delaying emergency response.

It’s important to understand that this was before the E911 laws were enacted, which means the hotel was technically compliant with existing laws and a jury still found it liable. Now, with E911 laws in effect, it’s not difficult to imagine a jury awarding a greater sum if an organization were found noncompliant.

In July 2022, a six-year-old boy drowned in a pool at a St. Louis County, Missouri summer camp. The county had recently upgraded its phones, but E911 wasn’t provisioned correctly, and the 911 call was routed to a special call center in Colorado, delaying emergency response. The boy’s family filed a $40 million wrongful death suit against the county, and the suit was settled for $8 million in July 2023.

These cases underscore the fact that FCC penalties, while significant, pale in comparison to the financial impact of a wrongful death suit for E911 noncompliance. 

Related: The New 911 Laws: What You Need to Know

Alyssa’s Law

Though it’s not a federal regulation (yet), Alyssa’s Law has been passed in six U.S. states:

  • New Jersey

  • Florida

  • New York

  • Texas

  • Tennessee

  • Utah

Legislation has also been introduced in multiple federal bills and ten additional states:

  • Nebraska

  • Arizona

  • Virginia

  • Oregon

  • Georgia

  • Michigan

  • Massachusetts

  • Pennsylvania

  • Oklahoma

  • Alabama

The exact requirements vary by state, but generally mandate that schools incorporate or consider incorporating the following:

  • Silent panic buttons installed in K-12 schools

  • Panic buttons must instantly notify PSAPs and on-site personnel (such as school administrators and resource officers)

  • In some states, silent panic buttons must be mobile (worn by teachers and staff)

Related: Phone Systems for Education

Penalties for Alyssa’s Law Noncompliance

Like the regulations, penalties vary by state, but could include:

  • Loss of state funding: For example, New Jersey schools must comply with Alyssa’s Law to be eligible for security grants

  • State intervention: States could require schools to develop compliance plans or subject them to additional oversight

In addition to state-issued penalties, precedents set by E911 wrongful death cases suggest that school districts could face similar lawsuits if noncompliance delayed response during an emergency event.

Related: Why Schools Need Silent Panic Buttons

How to Ensure E911 Compliance

E911 compliance is critical for all organizations with multi-line telephone systems, including businesses, schools, municipalities, event venues, and hospitals. These resources can help. 

Provisioning phone systems for compliance can be a complex process, but with the right technologies, you can automate compliance to prevent tragedy, reputational damage, fines, and devastating lawsuits. Speak with a Cady technology advisor for a free compliance assessment today.

Healthcare Contact Centers: Modernizing Your Solution

Posted on by cady

How to harness the power of automation & Al in your contact center

Contact center automation is the next frontier in business communications. Though automation isn’t a new concept, the advent of artificial intelligence, machine learning, and natural language processing serves as the catalyst for a radical shift in how companies deploy customer service and support call center agents – ultimately promising better business outcomes.

However, contact center automation isn’t without challenges. It’s crucial to take a strategic approach if you’re to achieve meaningful results. The following lists the latest content center automation trends and details how to truly harness the power of automation in your contact center.

Automation is no longer a luxury but a necessity if your business is to deliver an exceptional (and competitive customer experience – but it’s not as simple as flipping a switch. Your Cady technology advisor can help you choose the right automation technologies for your unique business needs.

get a free CONSULTATION

Summary

Modern contact centers employ technologies such as artificial intelligence, machine learning, natural language processing, and robotic process automation to deliver exceptional customer experiences, support call center agents, and drive meaningful business outcomes through:

  1. Ultra-intelligent chatbots and virtual agents
  2. Automated call and appointment scheduling
  3. Rich personalization
  4. Marketing automation
  5. Predictive assistance
  6. Single pane of glass
  7. Automated compliance

What is Contact Center Automation?

Contact center automation means leveraging technologies to automate routine tasks, including:

  • Artificial intelligence (Al)
  • Machine learning (ML)
  • Natural language processing (NLP)
  • Robotic process automation

But automation is about more than just elimination manual processes. it’s about expanding capabilities and empowering both customers and agents.

If you’re struggling with poor customer satisfaction scores and frustrated agents, can’t keep up with call volume, or you’re dealing with infficiencies, contact center automatino could be the solution you need.

CHAT