Cady Business Technologies: Our Complete Catalog
With so many telecom options on the market, it’s difficult to know which vendors can truly deliver on promises of exceptional performance and reliable support at budget-friendly prices. At Cady Business Technologies, our cornerstone product isn’t telecom – it’s consulting, as we believe in serving our customers’ interests with expert advice and industry-leading support.
We partner with our customers to design seamless communications systems that work elegantly for their businesses. Below, we’ve listed our full range of communications products and services – but first, here’s what makes Cady the ideal partner for your organization.
Why Use a Cady Consultant? Cady Works for You
Cady is dedicated to helping you implement solutions that meet your unique business needs. Here’s why you should consider using a Cady consultant.
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We act as an extension of your team to save you valuable time so you can focus on your business
Our consultants are well-versed in available solutions, providers, and options, and we can source, coordinate, and negotiate on your behalf
We can also design, install, manage, and support all solutions
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We deliver the best combination of product, price, and service
Your Cady consultant will help you make the most of your existing infrastructure and optimize it for maximum ROI
We offer fully managed solutions, so your staff won’t need to learn the intricacies of maintaining your new solution
Cady’s telecommunication professionals are just a phone call or email away for easy adds, moves, changes, and service work
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Your Cady consultant has access to behind-the-scenes information and expert technicians, dramatically reducing the risk of bringing on a new solution or provider
We leverage our experience, knowledge, and objectivity to guide you through the entire process and ensure you arrive at the right solution
We’re familiar with common issues and how to avoid them, so you can rest assured your business will be well taken care of
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Every vendor will try to convince you they have the best solution on the market, but when it comes to technology, one size does not fit all
Your Cady consultant will help sift through all the conflicting claims to find real answers for your unique situation
We also provide free assessments so you can evaluate your options risk-free
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Few things are worse than discovering your new investment doesn’t work as you’d hoped. Your Cady consultant is here to ensure your next technology implementation is smooth and successful
Our experience with hundreds of organizations of all sizes gives us an in-depth understanding of what works and what doesn’t. Let us help you find the best solution for your business
We’re renowned for our industry-leading support. Call us up - our average answer time is just 10 seconds, and all calls are answered by a live support expert. We also offer emergency response time guarantees for your critical needs
Whether you’re experiencing reliability issues, considering moving to the cloud, or want to futureproof your business, your Cady consultant and the entire Cady team will be with you every step of the way to ensure communications remain a strength for your business. Speak with a Technology Advisor today or keep reading to learn more about our products and services.
Cady’s Products and Services
Cady offers a full range of telecommunications products and services. Want more details or have questions about something you don’t see here? Just ask – we’re here to help!
TABLE OF CONTENTS
COMMUNICATIONS SYSTEMS
On-Premise Phone Systems (UC)
Cloud Phone Systems (UCaaS)
Text/SMS/MMS
Video Conferencing and Collaboration
Call Recording, Archiving, and Storage
EMERGENCY RESPONSE AND MASS NOTIFICATION
Emergency Event Management System
Mass Notifications
CONTACT CENTERS
NETWORK INFRASTRUCTURE
NURSE CALL SYSTEMS
COMPLIANCE
SUPPORT
Communications Systems
Cady offers multiple cloud and on-premise solutions plus partnerships with more than 200 platforms for higher-level service and lower-than-direct pricing.
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Own your equipment and house your data on an on-site server.
Total control over your data
Enhanced level of security
Compatible with landlines, which aren’t as reliant on a strong Internet connection
No need for a dedicated network administrator
Includes voice, softphones, voicemail and transcriptions, chat, collaboration, and mobile app
Integrates with Microsoft Teams and CRM software
Offers a full suite of Contact Center options
Ideal for organizations that view telecom as a capital expense
The Cady Difference
As a Mitel Gold Partner, Cady delivers scalable business solutions and unified communications for seamless integration of voice, email, messaging, presence, conference, and contact center applications.
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Enjoy unified communications with all data securely stored in the cloud, eliminating the need for most on-site infrastructure.
No need for a dedicated network administrator
Includes voice, softphones, voicemail and transcriptions, chat, collaboration, and mobile app
Integrates with Microsoft Teams and CRM software
Offers a full suite of contact center options
Ideal for organizations that consider telecom an operating expense
The Cady Difference
Cady partners with many cloud platforms to provide the best-fit solution for your business, including RingCentral, Zoom, 8x8, NICE, and many others. You can bundle everything into a monthly subscription price and scale on demand. We also offer Cady Cloud and Kite – display real-time presence on your website and allow visitors to instantly chat, email, call, video chat, or collaborate with your staff.
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Web-based text messaging gives customers the flexibility to keep in touch with you on the move and makes it easy to reach them on their preferred devices.
Send push notifications
Schedule messages and blasts
Organize contacts
Includes MMS support
The Cady Difference
Cady Cloud Text offers multi-device sync and support plus a mobile app available on iOS and Android.
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Collaborate with remote teams, create efficiencies in a distributed workforce, and conveniently communicate with customers with feature-rich video conferencing and collaboration tools.
Multi-user audio and video calls plus instant messaging
One-click screen sharing and file transfers
Email invitations with automated calendar sync and time zone coordination
Local dialing options for multiple countries
Fax and SMS to one or more users
Cloud or on-premise deployment
The Cady Difference
Cady makes it easy to access secure collaboration tools from any device, anywhere – no need to install software. Customize your views, group employees by work teams, and instantly collaborate in the office or across the globe. Presence and geolocation features provide real-time user availability, minimizing disruptions.
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Record phone calls and securely store them for years. Instantly retrieve call recordings on demand.
Automate call recording with manual overrides
Store calls on-site or in the cloud
Comply with HIPAA, PCI, and CMS Medicare regulations
The Cady Difference
Most call recording solutions do not provide long-term storage. With Cady, you can automatically store recordings on-site or in the cloud for up to 10 years.
Emergency Response and Mass Notification
Keep employees, customers, students, patients, and visitors safe, help first responders locate 911 callers, and comply with E911 laws with Cady’s emergency response and mass notification services.
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Instant Alert of 911 Callers: Locate any 911 callers on your campus – even cell phone callers – with real time alerts
Interactive Maps: Display 911 caller locations in real-time, plus locations of AEDs and emergency shutoffs, on an interactive map available on mobile devices. Automatically share maps with first responders during emergencies
E911 Compliance: Automatically comply with Kari’s Law and RAY BAUM’s Act
Send accurate locations to Public Safety Answering Points (PSAPs) with advanced identifiers such as address, building, floor, wing, and room number
Automatically notify on-site personnel when 911 is dialed
Enable anyone to reach 911 from any phone without the need to dial an access number
Security System Integration: Activate nearby security cameras to view the scene of an emergency from mobile devices
Remote Lockdown: Instantly lock down your entire facility with one tap on your mobile device. Selectively open doors for first responders
Automated Detection: Automatically detect weapons, gunshots, faces, and license plates and record them for law enforcement
Silent Panic Buttons: Notify law enforcement without alerting aggressors and comply with Alyssa’s Law
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Crisis Response: Send custom or pre-recorded messages to tens of thousands of devices for inclement weather, natural disasters, medical emergencies, and active threats
Share Important Information: Send updates and announcements to customers, employees, and parents for upcoming events, schedule changes, and other info they need to know
Reach All Users, Everywhere: Deliver notifications to every device across every platform – desktop computers and phones, mobile devices, email, text, social media, and voice with recordings for voicemail. Includes two-way messaging with multimedia push notifications and geofencing to reach everyone in a defined area
Paging: Overhead paging for customer announcements plus ringing and flashing features for employees working in noisy environments
The Cady Difference
Cady puts emergency response and mass notifications at your fingertips in a single pane of glass. View and respond to emergencies and send notifications from a single dashboard on your computer or mobile device.
Contact Centers
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Omnichannel Communication: Give customers the freedom to interact with you on their terms, from any device, with voice, text, chat, open media, and video
Self-Service IVR: Leverage AI, chat/voice bots, speech recognition, and text-to-speech to help customers reach the right contacts and resources
Agent Assist: AI can “listen in” and automatically provide agents with the resources they need to instantly help customers
Call Recording and Analytics: Record all interactions and evaluate support quality with speech analytics
CRM Integration: Connect your contact center to grant instant insights into customer purchase, support, and interaction histories
Workforce Scheduling: Simplify scheduling to ensure you always have enough agents to handle call capacity without overstaffing during slow periods
Mobile Capabilities: Dedicated apps empower agents to work from home, in the field, or while traveling
Single Pane of Glass and Real-Time Dashboards: Make it easy for agents to engage with customers across all channels from a single pane of glass. Analyze and optimize performance metrics to ensure your content center is meeting customer – and business – expectations
The Cady Difference
Unlike many telecom companies, Cady offers both on-premise and cloud contact center solutions, including a wide selection of cloud contact options, to ensure you get the best solution for your unique business needs, infrastructure, and budget.
Network Infrastructure
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Essential Infrastructure: Wired and wireless solutions for reliability and efficiency.
Internet Access (Internet data lines, including coax, fiber, MPLS, and wireless)
Dial Tone
Switches and Routers
Cabling/Wiring and Wireless Analog Line Replacement
Cloud Computing
SD-WAN (Software Defined Wide Area Network): Build higher-performance WANs using lower-cost Internet access and wholly or partially replace more expensive private WAN connection technologies such as MPLS
WLAN (Wireless Local Area Networks) and Access Points (Wi-Fi): We can design, source, and implement new WANs that meet your business needs
Security, Data Backup, and Disaster Recovery: Lock down your data, automate backup, and protect your business from data breaches with built-in redundancy and disaster recovery
SIP Trunks: Session Initiated Protocol (SIP) replaces the costly, unreliable, antiquated traditional voice lines that many carriers are phasing out (often with little notice). SIP offers rapid implementation and flexible capacity at a fraction of the cost of older connections such as single analog (POTS), PRIs, and T1s
Fax and WebFax Services: Replace your fax machine with an embedded fax server bundled with our Cady Cloud hosted phone system. Every user’s personal DID (direct inward dial) number serves as their dedicated fax number, allowing users to receive faxes as PDF email attachments. We also offer standalone fax-to-email services and a fax-to-fax service that enables you to use your traditional fax machine without the need for an expensive analog line
Carrier Services: We work with multiple carriers and can source the best options for optimal speed and pricing, negotiate and renegotiate new contract terms, and manage vendors to ensure Service Level Agreements (SLAs) are met and autorenewal doesn’t happen at higher than necessary rates or terms
The Cady Difference
We work with multiple vendors and conduct an unbiased evaluation of each option to help you identify the best solution for your telecommunication needs.
Nurse Call Systems
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Audible and visual signaling for patients and staff
Standard bed cords for ease of operation
Soft touch geriatric cords and call cords designed for disabled patients
Emergency call stations
Optional presence to locate staff and patients
The Cady Difference
We work with multiple vendors and conduct an unbiased evaluation of each option to help you identify the best solution for your telecommunication needs.
Compliance
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911 Compliance: Automatically report accurate, detailed 911 caller locations to Public Safety Answering Points (PSAPs), notify on-site personnel, and ensure anyone can call 911 without dialing an access code to comply with Kari’s Law and RAY BAUM’s Act. Silent emergency buttons maintain Alyssa’s Law compliance
HIPAA: Safeguard protected health information (PHI) that lives in your phone system with advanced security features such as end-to-end encryption, network segmentation, Virtual Private Networks, and secure WiFi and SIP trunking
CMS Medicare Call Recording: Comply with CMS Medicare call recording regulations and securely store recordings for ten or more years
PCI: Protect customer credit card CVV numbers to comply with PCI regulations
Industry and Internal Compliance: We can also help automate compliance for specific industry and internal regulations
The Cady Difference
Cady technology advisors are well-versed in telecommunications regulations and can help you design, install, and maintain communications systems that automate compliance.
Support
The biggest Cady Difference of them all.
When you invest in telecom, you’re not just buying products or services. You’re entering into a relationship with your vendor, so it’s critical that you’re able to count on reliable support. Cady is renowned for our white glove service and industry-leading support, featuring:
10-second average call answer times
Emergency response time guarantees
On-site support and training capabilities
Certified local Cady technicians
Speak with a Technology Advisor
No matter your organization’s size, industry, or goals, your Cady Technology Advisor can provide a free assessment of your current situation and identity opportunities to improve reliability, increase efficiency, and futureproof your business – and often save money in the process. Speak with a trusted Technology Advisor today to get your free assessment or learn more about the telecommunications systems we design, install, and support.
Cady Business Technologies
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Cady Business Technologies ---