White Glove Service
Cady BT Customers can expect the best in the industry for service and support. We make sure all your needs are met.
Project Management and Training
√ A dedicated, local, Project Manager assigned to all installations, for both hosted and on-premise
√ The Project Manager meets in person with you on site to design your system to fit your needs
√ Includes implementation meetings, programming meetings, and necessary follow-up meetings
√ Leader-led training classes with live working phones and/or applications
√ Custom-built training plans to help you leverage your investment
√ Custom user guides created specifically for your company
√ We are on site for your 1st day of service of your new system to make sure everyone is comfortable and to answer any questions
Technicians
√ Local certified technicians who are Cady employees
√ Technicians deliver, unbox, put together, install and test all telephone sets for you
√ Technicians are on site for your 1st day of service of your new system to make sure everything is working properly, to make any necessary changes, and to fix any problems
Support
√ All calls answered by a certified technician to provide the level of support you deserve
√ Multiple ways to reach us – phone, chat, email
√ We work with multiple vendors, including network providers, on your behalf
√ We have response time guarantees in place for emergency service work
√ We offer support plans that are all-inclusive, including programming changes and all on-site labor
