Attention Mitel Customers: Save Money Before It’s Too Late

Mitel MiVoice Office 250/5000 is nearing end-of-life, and this popular phone system’s sunset will have a major impact on the many businesses that rely on it to power their communications. 

How will it impact your business? Mitel will end device license sales in June 2024, and if you want to add users after that date, you’ll need to install a completely new phone system. 

The good news is you have options – including keeping your MiVoice Office 250/5000 system – and you could even save your business money (if you act fast). 

Mitel MiVoice Office 250/5000 End of Life Options

Mitel MiVoice Office 250/5000 is a popular phone system among end users and programmers alike, so it can seem frustrating that the company has decided to sunset it. 

However, you can also look at it as an opportunity to upgrade your business communications – and even save money in the process. Here are your options.

1. Convert from Analog Lines to SIP (and Keep Your MiVoice Office 250/5000 System)

Mitel requires a license to use SIP with MiVoice Office 250/5000, but that license will no longer be available after June 30, 2024. However, if you switch to SIP before then, you’ll be able to keep your existing system and add lines as-needed without requiring new (and unavailable) licenses. 

Switching from traditional analog to SIP offers significant benefits, including: 

• VoIP capabilities

• Faster, easier deployment

• Greater reliability and flexibility (scale as you need)

• Centralized management

• Futureproofed communications

Moreover, carriers are decommissioning analog lines. By the end of 2025, the FCC will no longer require carriers to maintain or support them, risking reliability while carrier costs continue to increase. Switching to SIP solves this problem before it occurs. 

Switching to SIP now not only allows you to keep your MiVoice Office 250/5000 system (and continue adding lines after June 30), it offers an opportunity to save money because: 

• SIP requires less infrastructure to maintain

• Traditional PRI lines are sold in bundles of 23, but with SIP, you only pay for what you need

• VoIP eliminates the need to pay your local phone company

This is a good option for organizations that want to keep their MiVoice Office 250/5000 system for the foreseeable future yet maintain the flexibility to grow, all while potentially saving money.

2. Switch to SIP and Upgrade Your Mitel System

Another option is to switch to SIP and upgrade to a new Mitel on-premise system. With Mitel’s upgrade program, you might even be able to reuse your existing phone lines. 

Though this option requires replacing your phone system, it also offers all the benefits of SIP plus the new features of a modern phone system. A new phone system has upfront costs, but you could save money via: 

• Greater efficiency

• More cost-effective service plans based on a current evaluation of your needs

• Switching before 2026 – costs are on the rise, and it will likely be cheaper to upgrade now than to wait two years when Mitel ends technical support for MiVoice Office 250/5000

This is a good option for organizations that are ready to upgrade their phone system and want to keep an on-premise solution. 

3. Move to the Cloud
If you’ve been considering a move to the cloud, now might be a great time to pull the trigger. Cloud benefits include:

• The most modern phone system capabilities and integrations

• Unified communications

• Eliminating on-site infrastructure and the need to support it

• Remote and hybrid work support

• Reliability, flexibility, and scalability

Moving to the cloud can also save your organization money via: 

• A low upfront investment

• Predictable monthly fees

• Local dial tone and outbound long distance included

• Eliminating on-site infrastructure and related support costs

This is a good option for organizations that are interested in switching to the cloud and potentially saving money.

Next Steps

The clock is ticking. Even if you don’t need to make a change by June 30, you should have a plan in place for the MiVoice Office 250/5000 sunset in 2026. Get a free evaluation from a Cady technology advisor who can help you:

• Evaluate your current and future needs

• Compare your options

• Project costs (and cost savings) for each option

Speak with a trusted technology advisor today to develop a plan to maintain reliable communications before and after the Mitel MiVoice Office 250/5000 is discontinued. 

Cady Business Technologies is proud to be a Mitel Gold Partner.

Our strong relationship with Mitel over many years allows us to offer the reliability and expertise your Mitel solution requires.