TSI Customer Spotlight: Market & Johnson
Market & Johnson Builds Across 9 States with TSI’s Support
Market & Johnson Senior System Administrator Austin Derks leads an IT team responsible for keeping the company’s 350 employees connected to customers spanning nine states – and with TSI, he doesn’t need to worry about their phone system going down.
“I’ve worked with TSI for over ten years. They’re very responsive on any issue, big or small, and always there whenever we need them,” Derks says.
Established in 1948, Market & Johnson is one of the Midwest’s leading construction management and general contracting companies, boasting over 75 years of experience in municipal, commercial, education, healthcare, food processing, manufacturing and industrial construction.
With three locations in Eau Claire and La Crosse, Wisconsin and Stillwater, Minnesota, telecommunications are vital to Market & Johnson’s success. The company relies on TSI to ensure its employees can communicate with customers and quickly collaborate on projects.
TSI delivers critical communications solutions
TSI installed the Mitel 250 phone system at all three Market & Johnson locations, which are networked together to enable fast 4-digit dialing. TSI also installed voice and data cabling at each site and provides a unified communications solution that delivers voicemails to email inboxes.
The Mitel 250 is an on-premise phone system that includes features such as:
Unified communications
Voicemail-to-email
Conference calling
Call routing and auto attendants
Hot desking
Phone twinning
“Telecom is important as it helps us stay connected during crucial times,” Derks says. “Whether on a conference call or bidding construction on a building, it’s always important to know we have a good line we can call on.”
TSI provides dependable support services
For over a decade, TSI has supported Market & Johnson’s phone system to ensure reliable communications that foster business success.
“Whenever I have a question, TSI is always responsive, super friendly and easy to work with. I feel like I’ve built a connection with multiple people I can call, and they’ll get the job done,” says Derks. “If a card blows out in the back or if we need emergency help, they’re always there and always really quick on the draw to get back to us.”
Moving forward, TSI will continue to support Market & Johnson’s telecom system and offer guidance as the company evolves and grows.
Derks would recommend TSI to anyone considering a new telecom provider: “You’re going to get a better experience, everybody there is super friendly, and I would definitely pick them number one.”
Reliable communications and dependable support are vital to Market & Johnson’s success. TSI is proud to be their partner and to ensure communications remain a strength for their team and a differentiator for their business.
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